Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from the nearest station?
About 10 minutes' walk or 3 minutes by taxi from Matsushimakaigan Station on the JR Senseki Line. From Matsushima Station on the JR Tohoku Main Line it is about 15 minutes' walk. We also collect guests from Matsushima and Matsushimakaigan Stations (please contact us in advance on 022-354-4111).
Services (1)
Is there a welcome drink or similar service?
There is a welcome drink service. We also lend out various useful items through our it-would-be-nice-to-have lending service.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ by plan.
Nearby information (1)
Is it convenient for the sights?
The hotel stands in the middle of Matsushima seafront, with the main sights such as Zuiganji, Godaido and Entsuin all within walking distance, making it a very convenient base.
Smoking (1)
Are all rooms non-smoking?
All rooms are non-smoking. There are smoking booths in the building, which you are asked to use.
Traveling with children (1)
What arrangements are there for children?
Children's meals are 1,000 yen for breakfast and 3,000 yen for dinner, paid on site. The breakfast price may differ in busy periods, so please check in advance.
Seasons / Notes (1)
Is there anything to watch out for in winter?
Roads may freeze in winter, so please carry tyre chains if you come by car.
Rooms (1)
What room types are there?
There are several types, including sea-facing Japanese rooms and sea-facing Japanese-Western twin rooms. The Premium Centre Wing also has rooms with their own natural hot spring open-air bath.
Hot springs / Baths (1)
What is distinctive about the hot spring?
The Matsushima Onsen water known as Kinuhada no Yu, the silk-skin bath, rises here, and there is a large bathing hall and an open-air bath. From the open-air bath you can bathe while taking in the magnificent view of Matsushima Bay. There is also a private bath, Nagomi (charged).
Meals (1)
What style are the meals?
Seasonal dishes are served at the Japanese restaurant Rakuraku, with seasonal items such as chilled dishes in summer. Children's meals are 1,000 yen for breakfast and 3,000 yen for dinner, paid on site.
Parking (1)
Is there parking?
There is a car park. If you come by car, please drive to the main entrance first; a member of staff will check your vehicle and the number of cars and direct you.
Other (6)
What time is check-in?
15:00.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
10 minutes' walk or 3 minutes by taxi from Matsushimakaigan Station on the JR Senseki Line; 15 minutes' walk from Matsushima Station on the JR Tohoku Main Line; a station pick-up is available (please contact us in advance).
What is the address?
Senzui 8, Matsushima, Matsushima Town, Miyagi District, Miyagi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.