Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from the nearest station?
About 5 minutes by free shuttle bus from Nebukawa Station on the JR Tokaido Main Line, or about 20 minutes by free shuttle bus from the west exit of JR Odawara Station. The shuttle buses are free.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00-16:00 (which can be busy) and check-out is 12:00. Times may differ depending on the plan.
Reservations (1)
Where can I book?
You can book directly on the official website (odawara.hiltonjapan.co.jp). Packages including Shinkansen travel can be booked through partner companies.
Opening information (1)
I heard the hotel closes in January 2027. Can you tell me more?
A temporary closure is planned for January 2027 for statutory equipment inspections. Please see the news section of the official website for exact dates.
Traveling with children (1)
Can I stay with children?
Children of any age may stay. Pre-school children sharing a bed with an adult stay free. Children of elementary school age and above are charged the adult rate. Please tell us in advance if you need an extra bed or a cot.
Rooms (1)
What is the view from the rooms?
At 183 m above sea level, every room looks out over Sagami Bay. It is a full resort hotel in green surroundings with fine views of both sea and mountains.
Hot springs / Spa (1)
Is there a hot spring or spa?
There is a large hot spring bathing hall, an open-air bath, a spa and a sauna. The water is said to help with neuralgia, muscle pain, joint pain, poor circulation and fatigue.
Equipment (1)
Is Wi-Fi available?
Free Wi-Fi is available.
Meals (1)
What restaurants are there?
Breakfast is a generous buffet including omelettes made by a chef at the egg station and seafood rice bowls, along with dishes made with Kanagawa produce.
On-site facilities (1)
Is there a pool?
There is an indoor pool. Please see the official website or ask the front desk for opening hours and conditions of use.
Parking (1)
Is there parking, and is there a charge?
There is free parking for 326 vehicles.
Other (6)
What time is check-out?
12:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
About 5 minutes by free shuttle bus from Nebukawa Station on the JR Tokaido Main Line, or about 20 minutes by free shuttle bus from the west exit of JR Odawara Station.
What is the address?
244-1 Nebukawa, Odawara City, Kanagawa Prefecture
What time is check-in?
15:00.