Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 18, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How far is it from Gotemba Premium Outlets?
HOTEL CLAD is located within the grounds of Gotemba Premium Outlets. From the HILL SIDE bus terminal at the outlet, use the elevator to P4 parking "CLAD Front Floor." On foot, it's about 5–10 minutes away.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 10:00. Times may vary depending on your plan.
Nearby sightseeing (1)
Can I use this as a base for visiting Hakone or Lake Kawaguchi?
Gotemba is conveniently located for accessing Hakone (approximately 20 minutes by car), Lake Kawaguchi, Fuji Q Highland (approximately 40 minutes by car), Fuji Subashiri 5th Station (approximately 50 minutes by car), and Fuji Safari Park (approximately 40 minutes by car), making it an ideal base for sightseeing.
Traveling with children (1)
Can children use the hot spring?
Children aged 3 or older and under 6 (preschool age) are charged 1,500 yen per child as a facility usage fee. Children under 3 are not permitted to use the public bath.
Hot springs / Baths (2)
What kind of facility is "Konohana-no-Yu"?
It's a day-use hot spring facility using weakly alkaline spring water from our own source. It features a large open-air bath overlooking Mount Fuji, an indoor bath, sauna, and private rental open-air baths (19 rooms, additional charge). Hotel guests can use it free of charge during their stay (children under 3 cannot use the public bath).
How much does a private open-air bath cost?
The private open-air bath rooms (19 rooms) are available for an additional fee. For detailed pricing and booking methods, please contact the hotel's official website or call 0550-81-0321.
Equipment / Services (1)
Is Wi-Fi available?
Wi-Fi is available throughout the building. Please confirm details at check-in.
Rooms / Facilities (1)
Can you see Mount Fuji from the guest rooms?
More than half of the guest rooms offer beautiful views of Mount Fuji. Please check the available Mount Fuji view rooms in each type: twin, double, and deluxe rooms.
Meals (1)
Where can I eat?
You can use the buffet restaurant "Dining Hanagoro" inside "Kinohana no Yu". It's a modern space with a Japanese theme using local ingredients. Breakfast is a Japanese and Western buffet available exclusively for guests.
Parking (1)
Is there a parking lot?
You can use the parking lot at Gotemba Premium Outlets (spacious). It's about 5 minutes by car from the Tomei Expressway Gotemba IC.
Other (6)
Is there a parking lot?
Yes, we have parking available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
About 20 minutes by bus from JR Gotemba Station (bound for Gotemba Premium Outlets), then about 10–15 minutes on foot from the outlet. About 5 minutes by car from Tomei Gotemba IC.
What is the address?
2839-1 Fukasawa, Gotemba City, Shizuoka Prefecture