Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 18, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Is there a shuttle service from Izu Atami Station?
We operate a free shuttle bus from Izu Kyuko Line Izu Atami Station to the hotel. Advance reservation is required, so please inform us when making your accommodation booking. Since the route from National Route 135 to the hotel is complex, we also recommend contacting the hotel in advance if you are driving.
Spa (1)
What spa services are available?
"Etoile Spa" is a spa themed around "stars" offering comprehensive spa treatments that work on body, mind, and spirit. Online booking is also available.
Traveling with children (1)
Do you accept children?
We accept children from elementary school age and up. Since rooms are limited to 2 occupants, children are charged the same rate as adults. We may decline stays for preschool children, so please confirm with the hotel in advance.
Hot springs / Baths (1)
What kind of hot spring is the deep-water open-air bath?
The large bath's deep semi-outdoor hot spring has a depth of 125 cm, allowing you to experience being fully immersed in hot spring water. It's a spectacular location overlooking the Pacific Ocean and the Izu Islands, where you can enjoy bathing with sunrise, sunset, and starry skies.
Highlights (1)
What is Moonroad?
On full moon nights, moonlight reflecting off the sea surface shines in a band-like formation called "Moonroad," a spectacular view unique to Izu Kitagawa Onsen. It is recognized as one of Japan's 100 Famous Moons, and on clear full moon nights you may be able to see it from the hotel.
Equipment / Services (1)
Is Wi-Fi available?
Wi-Fi is available throughout the building. Please confirm details at check-in.
Rooms / Facilities (1)
What are the rooms like with ocean views and private hot spring baths?
All 26 guest rooms feature a terrace and private hot spring bath with views of the Pacific Ocean and the Izu Islands (such as Izu Oshima). The rooms are equipped with Simmons beds and comprehensive amenities in a high-quality space. Room types differ between the West and East wings, with grades divided by indoor size, bath size, and view quality.
Meals (2)
When and where is dinner served?
Dinner is available as a Western course at "Dining WAVE" (grilled dishes) or a Japanese kaiseki or shabu-shabu course at "Shun-Kai Kappou Coastline". Service starts around 17:30, 18:00, or 20:00 (may vary by plan). Please indicate your preference when making your reservation.
What does breakfast include?
From October 2023, breakfast changed from a buffet to a set menu of either Western or Japanese food (Japanese food closed Wednesdays). Advance reservation by the previous day is required. If you have no preference, we will ask at check-in.
Meals / Plans (1)
What is included in the all-inclusive package?
The package includes dinner course cuisine (choose between Western at Dining WAVE or Japanese at Shun-Kai Kappo Coastline) and free-flow beverages (draft beer, wine, sake, non-alcoholic drinks, etc.). You can also use the welcome plate after check-in and the free-drink lounge from 14:00 to 17:00.
Parking (1)
Is there parking?
We have a parking lot for guests. For details on capacity and location, please contact the hotel.
Other (6)
What is the address?
1130-120 Naramoto, Higashi-Izu Town, Kamo District, Shizuoka Prefecture
What time is check-out?
11:00.
Is there parking available?
Yes, it is available. For details, please contact the facility.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the check-in time?
15:00.
How do I get there?
Free shuttle bus from Izu Kyuko Line Izu Atami Station (advance reservation required, approximately 15 minutes by car). Approximately 2 hours 16 minutes from Tokyo via the Odoriko train.