Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 31, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Access (1)
How long does it take from Aomori Station?
About 4 minutes on foot from the east exit of JR Aomori Station. The Nebuta Festival venue and entertainment district are also within walking distance.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Sotetsu Hotels Club members have check-in at 14:00 and check-out at 12:00.
Pets (1)
Can I bring a pet?
Pets are not permitted. For details, please contact the hotel directly.
Reservations (1)
When can I book accommodation during the Nebuta Festival period?
Bookings for stays during the Aomori Nebuta Festival period open on April 1st each year. Reservations for the 2026 festival period are already being accepted. We expect high demand, so we recommend booking early.
Membership / Benefits (1)
What is the Sotetsu Hotels Club?
A membership program operated by Sotetsu Hotels. Members receive benefits such as early check-in (14:00) and late check-out (12:00). Membership is free with no annual fee.
Traveling with children (1)
Can I stay with children?
Stays with children are welcome. Pricing and conditions for children sharing beds vary by plan, so please confirm when making your reservation.
Rooms (1)
Do you have smoking rooms?
Both non-smoking and smoking rooms are available. Please let us know your preference at the time of booking.
Payment (1)
What payment methods are accepted?
Cash, major credit cards (VISA, AMEX, DINERS CLUB, JCB, etc.), IC cards and e-money (iD, Suica, etc.), and QR code payments (PayPay, Merpay, Rakuten Pay, etc.).
Sightseeing / Location (1)
Is access to nearby attractions good?
Located just a 4-minute walk from Aomori Station, nearby attractions such as Aomori Bay Area, Aomori Prefectural Tourist and Products Center ASPAM, and Wa Rasse (Neputa House) are easily accessible on foot or by public transport.
Parking (1)
Is there parking? Is there a charge?
An outdoor car park is available in front of the hotel (¥770 per night for standard cars). If full, we will direct you to a nearby car park within 2–5 minutes' walk. There is no height restriction. Large vehicles are ¥3,300 per night at the third car park, a 4-minute walk away (advance booking recommended).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking?
Parking is available. For details, please contact the facility.
What time is checkout?
11:00.
What time is check-in?
15:00.
How do I get there?
4 minutes on foot from the east exit of Aomori Station on the JR Ou Main Line. About 15 minutes by car from Shin-Aomori Station on the Tohoku Shinkansen. 15 minutes by car from Aomori Chuo IC on the Tohoku Expressway.
What is the address?
1-10-14 Shinmachi, Aomori City, Aomori Prefecture