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오시는 길 (1)
How do I get there from the nearest station?
About 3 minutes' walk from Gora Station on the Hakone Tozan Railway. As we are close to the station we do not normally run a pick-up service, but if walking is difficult please call the hotel and we will meet you at the station ticket gate.
어메니티 (1)
Can I borrow a yukata?
Coloured yukata are available for both men and women. Please tell us the gender of each guest when booking.
체크인·체크아웃 (2)
What should I do if I will be late for check-in?
Please be sure to contact us if you will arrive after 18:00. If we have no contact for three hours past your expected check-in time, the booking may be treated as cancelled by the guest.
What are the check-in and check-out times?
Check-in is 15:00 (please be sure to contact us if you will arrive after 18:00) and check-out is 10:00. Booking through the official website as a Relo Hotels member allows you to choose 11:00 check-out.
아이 동반 (1)
Can I stay with children?
Yes, you can stay with children. Children's rates are set for plans with dinner or two meals. Minors staying without an adult need a consent form. Please see the official website for details.
객실 (1)
Do all rooms have an open-air bath?
The detached rooms (Type A, Type B and Type S) have their own hot spring open-air bath. Some rooms in the main building have a shower only. Please see the official website for details of which of the 34 rooms have an open-air bath.
요금·세금 (1)
Is the bathing tax charged separately?
A bathing tax is charged separately, at 150 yen per person for junior high school age and above.
시설·설비 (1)
Are there facilities such as a stone sauna bath?
A stone sauna bath is available. Please see the official website or ask at the front desk for details.
온천·목욕 (2)
How do I use the private bath?
There is a private open-air bath called Myojin-no-Yu. Please ask when booking or at the front desk after check-in. Please note that Myojo-no-Yu may be under maintenance.
What are the qualities of the hot spring?
We use milky white sulphur spring water piped from Owakudani, flowing continuously from the source. There is a large bathing hall with an open-air bath and a private open-air bath, Myojin-no-Yu.
식사 (1)
What is the food like?
We serve Japanese kaiseki cuisine. The latest dinner sitting is 19:00, and please note that we may be unable to serve dinner if you check in after 18:00.
주차장 (1)
Is there parking?
There is free parking for 10 vehicles. Please use the Gora Tensui entrance.
기타 (6)
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
About 3 minutes' walk from Gora Station on the Hakone Tozan Railway. About 90 minutes from Odakyu Shinjuku Station to Hakone-Yumoto Station on the Romancecar, then about 40 minutes to Gora on the Hakone Tozan Railway. By car it is about 32 km from Gotemba IC.
What is the address?
1320-276 Gora, Hakone Town, Ashigarashimo District, Kanagawa Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.