Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
What is the address of the ryokan?
〒061-2302 Jozankei Onsen Higashi 2-chome 138, Minami Ward, Sapporo, Hokkaido. We are located in the Jozankei Onsen area.
Inquiries (1)
What is the ryokan's phone number?
TEL: 011-598-3351 / FAX: 011-598-3416
Plans / Benefits (1)
Do you have plans for celebrations and special occasions?
We welcome reservations for anniversaries and celebrations. Please check the 'Plan Information' page on our official website or call us for details.
Reservations / Prices (2)
How much of a discount do you get when booking from the official website?
Bookings made through our official website are offered at 10% OFF compared to prices on other booking sites. Booking accommodations through our official website is definitely the best deal.
Where can I check or change my reservation?
You can check and modify your reservation via the 'Reservation Inquiry and Changes' section on our official website. We also accept inquiries by phone (011-598-3351).
Basic information (2)
How do I get there?
Located in the Jozankei Onsen area. For detailed access information, please refer to the "Transportation Access" page on the official website.
What is the address?
Hokkaido, Sapporo City, Minami Ward, Jozankei Onsen Higashi 2-chome, 138
施設全般 (1)
What is the atmosphere of the ryokan like?
A small but warm Japanese-style hot spring inn. We recommend it for anniversary stays and celebrations, and we provide home-like hospitality.
Hot springs (1)
What type of hot spring facility is it?
Our hot spring is source water flowing directly. You can enjoy the abundant waters of Jozankei Onsen as they are.
衛生・安全 (1)
What COVID-19 infection prevention measures do you have in place?
Staff members wear masks, wash hands thoroughly, and disinfect their hands regularly. We conduct periodic disinfection and ventilation throughout the facility. We have alcohol sanitizer stations at the front desk and shared toilets, and ask guests to cooperate with hand washing, disinfection, and respiratory etiquette.
Meals (1)
What is the reputation of the meals?
Our cuisine is highly regarded, and we place great importance on dining at Jozankei Onsen. For details on the meal offerings, please check the plan information page.