Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I access the facility?
The Akan Lake Express (paid shuttle bus) operates from April 7 to September 30, 2026. We also offer accommodation packages that include round-trip bus service from the Waatsutsu or Chitose areas. For details, please check the access page or contact us through the inquiry form.
Activities (1)
What activities are available?
At Tsuruga Adventure Base "SIRI", we offer a variety of activities including climbing, fishing, fat biking, and canoeing. Activities are suitable for both beginners and experts, allowing you to experience Akan's natural beauty.
Cancellation (1)
How do I cancel my reservation?
You can cancel online through the "Reservation Cancellation" page on our official website. For reservations made in the old system (booking numbers starting with A), please use the old system's dedicated cancellation page.
Other (2)
Can groups and large parties stay here?
We accept group bookings. Please inquire through the "Group Reservations" page on our official website. We also offer group guest rooms such as "Shiori" in the main building, which can accommodate up to 8 people.
Do you offer corporate contracts?
We have a dedicated page for corporate contract customers. Please check the menu on our official website, and for details, contact us through the inquiry form.
Reservations (1)
What benefits do I get by registering as a WEB member?
When you register as a WEB member on our official website, you receive 5% off all plans. We also offer WEB member exclusive plans. Registration is free, so please take advantage of it.
Basic information (1)
How do I get there?
We are a resort facility located in the Akan Lake Onsen area. The Akan Airport Liner (Akan Express Bus) is in operation, and we also offer round-trip bus plans from Watsutsu or the Chitose direction. A paid shuttle bus "Akan Lake Express" runs from April 7 to September 30.
Traveling with children (1)
Can I bring children?
We welcome families with children. We offer children's rates (with meals and bedding), and children 12 and under are charged at our children's rate. We have plenty of family-friendly facilities including a buffet restaurant and diverse activities.
Rooms (1)
What types of guest rooms do you have?
We offer 5 types: the annex "Miyabi", the main building rooms "Komorei", "Lera", "Shiori", and the Wings Building. We have rooms incorporating Ainu culture and group rooms that can accommodate up to 8 people, so you can choose based on your purpose and needs.
Day trips (1)
Is day-use available?
Day-use plans are available. For details, please check the "Day-use" page on our official website or contact the front desk. Day-use hot spring & lunch packages are also offered.
Hot springs (1)
What are your hot spring facilities like?
We have hot springs where you can bathe while viewing the forest and Akan Lake spreading out before you. In addition to a variety of baths, we also have a panoramic sauna. You can enjoy quality hot water as you experience the four seasons of Akan.
Sightseeing / Nearby information (1)
What is the night walk event "Kamui Lumina"?
"Kamui Lumina × Lost Kamui" is an experiential night walk event running from May 26, 2026. You can enjoy a magical nighttime experience where Akan's natural scenery blends with digital art. Accommodation packages with tickets are also available.
Shuttle service (1)
Do you offer shuttle bus service?
A paid shuttle bus "Akan Lake Express" operates from April 7 to September 30, 2026. The "Akan Airport Liner" is also available. Please check our official website's news page for more details.
Meals (1)
What dining plans do you offer?
You can choose from three options: Japanese kaiseki featuring seasonal ingredients (kaiseki dinner "Shisui" and others), the Hokkaido buffet restaurant "Tenka & HAPO" offering international cuisine, desserts, and wine, and the Japanese restaurant "Hoririya" serving creative seafood and mountain cuisine.