Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 3, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
Is there parking?
There is parking. Please contact the inn for details.
How do I get there?
By car, about 20 minutes from Nankan IC or Kikusui IC on the Kyushu Expressway, or about 10 minutes from central Yamaga; allow about 60 minutes from central Kumamoto. By bus, about 11 minutes' walk from the Hirayama Onsen Kanko Kyokai-mae stop on the Sanko Bus Yamaga-Nankan line.
Basic information (2)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00 as standard. Times may differ depending on the plan.
Is the inn listed in the Michelin guide?
The inn has been listed in the Michelin guide.
Hot springs (4)
Do all rooms have an open-air bath?
Yes, each of the 19 detached rooms has its own open-air bath, all fed continuously with 100 per cent natural hot spring water, so you can bathe whenever you like.
Can I visit for the day?
Day-use bathing in the large communal bath is available. There are also day plans combining the hot spring and kaiseki cuisine in a detached room. A rest-and-meal plan that includes private use of the open-air bath in a special room is popular.
What are the qualities of the hot spring?
It is an alkaline simple sulphur spring with a distinctive silky feel on the skin, said to help the complexion and to be good for heat rash, eczema and fatigue.
Is there a large communal bath?
There is a large open-air bath and an indoor bath with a sauna, also open to day visitors. The free-flowing open-air bath is known for its distinctive silky feel on the skin.
Equipment (2)
Is there a beauty salon?
There is a beauty salon in the inn, with staff trained in Bali, offering Balinese relaxation treatments, stone sauna bathing and reflexology. It is popular with couples as well as individual guests.
Is there a shop?
There is a shop in the inn stocking Hirayama Onsen lotion, vessels by local potters, paulownia clogs, local rice, and regional specialities and crafts, ideal as a memento or gift.
Meals (1)
What is the food like?
The dining room serves a monthly course menu that also includes teppanyaki. Our careful home cooking, using seasonal ingredients such as live fish delivered straight from the market, is much praised. Individual dishes such as horse sashimi and steak can also be ordered in advance.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 20 minutes by car from Nankan IC or Kikusui IC on the Kyushu Expressway. About 10 minutes by car from central Yamaga. About 11 minutes' walk from the Hirayama Onsen Kanko Kyokai-mae stop on the Sanko Bus Yamaga-Nankan line.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Hirayama, Yamaga City, Kumamoto Prefecture