Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 15, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get here from the nearest station?
It takes about 7 minutes by car or taxi from JR Sanin Main Line Tamatsukuri Onsen Station. From Izumo Enmusubi Airport, it takes about 30 minutes by car or taxi. We recommend using our shuttle service.
When is the one-way traffic restriction in effect at the hot spring town?
A one-way traffic restriction is in place on a section of Tamatsukuri hot spring town between 15:00 and 24:00. Northbound to southbound traffic is permitted, but southbound to northbound entry is prohibited. Your car navigation system may provide incorrect directions, so please follow the local traffic signs.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 (final check-in 18:00) and check-out is 10:00. Times may differ depending on your plan—please confirm.
Traveling with children (1)
Are there facilities for children?
We provide a kids' room to ensure families with children can enjoy a comfortable stay. For details, please check our official website or call us.
Rooms (1)
What types and how many guest rooms do you have?
We have 84 rooms in total. These include open-air hot spring baths in guest rooms (2 rooms), as well as various types such as Japanese-style and Japanese-Western hybrid rooms.
Hot springs / Baths (2)
What is special about the hot spring water?
Our hot spring water is nicknamed "Silk Hat" for its silky, smooth texture on the skin. It is a simple alkaline hot spring with low salinity, and is popular as gentle water that is comfortable for long soaks.
What is the signature "agate bath"?
A bath lined with agate (a power stone) from Tamayu Onsen. We have two types of agate baths—"Myth Bath" and "Goddess Bath"—where you can experience the stone's energy and the skin-beautifying hot spring at the same time.
Equipment (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the building. Please confirm the details at the front desk during check-in.
Shuttle service (1)
Is there a shuttle from JR Tamayu Onsen Station?
We offer free shuttle service to/from JR Tamayu Onsen Station and Tamayu Highway Bus Stop. Pickups are between 14:00–19:00 and must be reserved by 2 days before your stay. Return shuttle runs at fixed times: 8:00 / 8:45 / 9:20 / 10:00 / 10:55 (please reserve at the front desk at check-in).
Meals (1)
What are your dining options?
We serve cuisine made with carefully selected seasonal ingredients from Sanin, a treasure trove of food. Our menu centers on kaiseki (multi-course Japanese dinner) featuring Shimane beef and fresh seafood from the Japan Sea. We also offer dinner plans served in private rooms.
Parking (1)
Is there a parking lot?
We have a free parking lot with 100 spaces (first come, first served). It takes about 10 minutes from Matsue Tamatsukuri IC on the Sanin Expressway.
Other (6)
What time is check-in?
15:00.
How do I get here?
About 10 minutes by car from Matsue Tamayu IC on the Sanin Expressway. Free shuttle service from JR Tamayu Onsen Station available with advance reservation (14:00–19:00).
What is the address?
Shimane Prefecture, Matsue City, Tamayu Town, Tamayu 331
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.