Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 26, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 14:00 (latest 21:00), check-out is 11:00.
Pets (1)
Can pets stay with us?
Pets are not allowed. We are unable to accommodate guests traveling with pets.
Reservations (1)
How do I make a reservation?
Online reservations are available through our official website (unzenkankohotel.com). Phone reservations are accepted at 0957-73-3263 (reception 9:00–21:00).
Traveling with children (1)
Can families with children stay here?
Children are welcome. For details on pricing and conditions, please contact the hotel directly.
Rooms (1)
What types of rooms do you have?
We offer a variety of room types including Japanese-style, double, twin, triple, and Japanese-Western hybrid rooms (double and twin). We are a quiet, small hotel with 39 rooms in total.
Facilities / History (1)
Tell me about the hotel's history and architectural features.
Founded in 1935 (Showa 10), the hotel was born as a resort hotel for foreign visitors the year after Japan's first national park designation. It features a Swiss chalet-style exterior and warm, rustic mountain lodge-style interior. It is the only classic hotel in Kyushu and prides itself on its distinguished heritage.
Hot springs / Baths (1)
What types of hot spring and bath facilities do you have?
We have hot springs with fresh spring water direct from the source. You can enjoy outdoor bath, private bath (paid), and large communal bath. You can fully experience Unzen's sulfurous hot spring waters.
Sightseeing / Access (1)
How far is Unzen Hell (Unzen Jigoku) from the hotel?
Unzen Hell is about a 6-minute walk from the hotel. We are conveniently located with walking access to the tourist attractions of Unzen hot spring town.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the hotel.
Shuttle service (1)
Is there a shuttle service?
We operate a complimentary shuttle bus once daily between Nagasaki Airport and JR Isahaya Station and our hotel. It is available by advance reservation only; please contact us by the day before your arrival. Outbound: Nagasaki Airport 14:40 departure, JR Isahaya Station 15:10 departure, hotel arrival 16:10. Return: hotel departure 12:00.
Meals (1)
What kind of meals are provided?
You can enjoy Unzen gourmet French cuisine or Japanese kaiseki in our 200-tsubo antique dining room. The standard plan is from 33,000 yen per person per night including two meals.
Parking (1)
Is there parking? Is it free?
Parking is available (free). For details on availability and specifics, please contact the hotel directly.
Other (6)
What is the address?
320 Unzen, Obama-cho, Unzen City, Nagasaki Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking?
Parking is available. For details, please contact the facility directly.
What time is checkout?
11:00.
What time is check-in?
14:00.
How do I get there?
About 1 hour 30 minutes from Nagasaki Airport by shuttle bus (advance reservation required). About 70 minutes from JR Isahaya Station by bus. Shuttle outbound: Nagasaki Airport 14:40 departure → JR Isahaya Station 15:10 → hotel arrival 16:10