Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I access the facility from the nearest station?
A 15-minute walk from Chichibu Railway's Shiraku Station, or we can arrange a shuttle minibus to pick you up upon arrival. By car, take the Hanazono IC, via the Minano-Yorii Toll Road (Minano-Otsuka IC) and Route 140 for approximately 60 minutes.
Baths (1)
Is the private bath free to use?
Yes, it is free for guests. The private outdoor bath can be used as many times as you wish when available.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00–18:00 (latest 18:00). Check-out is 10:00. If you will arrive after 18:00, please contact us in advance. Without notice, your reservation may be cancelled.
Pets (1)
Can I bring a pet when staying?
Please contact our facility directly regarding pet accommodation (Phone: 0494-54-1400).
Smoking (1)
Is the entire facility non-smoking?
Since April 2020, the entire facility is non-smoking in accordance with the Health Promotion Law.
Traveling with children (1)
Can we bring children? Is there a charge for kids?
Children are welcome. Even if they don't use meals or bedding, a facility fee of 2,800 yen will apply. Please confirm details at the time of booking.
Rooms (1)
How many rooms are there and what types of guest rooms do you have?
There are 13 rooms in total (all with private bath and toilet). Room types include the Shoin-style Ryokusuitei (entrance 3 tatami + main room 12.5 tatami + veranda) and the Honkan building which retains a Showa-era atmosphere (entrance 4.5 tatami + main room 12.5 tatami + veranda).
Prices (1)
Is there a hot spring tax?
Yes, a hot spring tax of 150 yen per adult is charged separately.
Hot springs (1)
What is the hot spring water quality and bathing hours?
The spring is a natural hot spring with an outdoor bath and is available for bathing 24 hours. However, it is temporarily closed for cleaning from 9:40 a.m.
Equipment (1)
Can I use Wi-Fi?
Yes, internet connection (Wi-Fi) is available.
Meals (1)
What is the meal service and where are meals served?
Meals are served kaiseki-style in your room. Both dinner and breakfast feature generous home-cooked dishes using seasonal ingredients from the mountains and rivers of Oku-Chichibu, enjoyed at your leisure in your room.
Parking (1)
Is there a car park?
Yes, there is a free car park with 30 standard spaces (no reservation required). A front entrance parking area and a large car park near the entrance are also available.
Other (6)
What time is check-in?
15:00.
How do I get there?
15 minutes on foot from Chichibu Railway's Shiraku Station, or pickup available (please call upon arrival). By car: approximately 60 minutes via Hanazono IC and Minano-Yorii Toll Road.
What is the address?
455 Shirahisa, Arakawa, Chichibu City, Saitama Prefecture
Is there a car park?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.