Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get here from Komatsu Airport?
From Komatsu Airport, you can take a bus to JR Komatsu Station and transfer to the train, or take CANBUS to JR Kaga Onsen Station and use our complimentary shuttle bus. By taxi, it takes approximately 25 minutes and costs around ¥8,800 for a standard car.
Cancellation (1)
How do I make changes or cancel my reservation?
You can make changes or cancel online through the "Reservation Confirmation/Changes/Cancellation" page on our official website. Alternatively, you can call 0761-77-1234 (reception hours 9:30–18:00).
Accessibility (1)
Do you have accessible rooms for guests with disabilities?
Yes, we have accessible rooms available. These rooms can only be reserved by phone. Please contact us at 0761-77-1234 for inquiries and reservations.
Smoking (1)
Is the facility non-smoking?
We implement smoking restrictions in accordance with the revised Health Promotion Law. For details on our smoking policy, please check our "Smoking Policy (Revised Health Promotion Law)" page or call 0761-77-1234.
Basic information (3)
What is the address?
Ishikawa Prefecture, Kaga City, Yamashiro Onsen 19-49-1
How do I get there?
【Train】About 15 minutes by free shuttle bus from JR Kaga Onsen Station (reservation required). About 2 hours 30 minutes from Osaka; about 2 hours 43 minutes from Tokyo on the Hokuriku Shinkansen Kagayaki. 【Car】About 15 minutes (about 9.4 km) from Kaga IC on the Hokuriku Expressway; about 17 minutes (about 11.3 km) from Katayamazu IC. 【Airplane】About 25 minutes by taxi from Komatsu Airport (approximately ¥8,000).
Is there a parking lot?
Yes, parking is available. For details, please contact the facility directly.
Traveling with children (1)
Do you have rooms suitable for families or multi-generational groups?
Yes, we offer rooms designed for families spanning two or three generations, including the Grand Family Room (with bedroom and Japanese-style room), Family Room, and Zen Premier Suite (with 2 bedrooms and 2 Japanese-style rooms). You can enjoy spacious accommodation while maintaining privacy.
Rooms (1)
Do you have rooms with private hot spring baths?
Yes, we offer over 10 types of rooms with private hot spring baths using our own hot spring source. These include scenic open-air baths, garden open-air baths, and premium open-air baths, as well as the "Zen Premier Suite" with private sauna and jacuzzi.
Facilities (1)
Do you have a summer outdoor pool and water slide?
Yes, we have an outdoor pool and a water slide measuring 141.42m long and 17.1m high. The pool is typically open from mid-July to late August (in 2026: July 18 – August 30). Both are complimentary for hotel guests. The water slide is recommended for guests 120cm or taller.
Hot springs (2)
Can I use the hot spring baths for a day visit?
Yes, we accept day-visit hot spring bathing. However, day-visit hours are available only on Saturdays, Sundays, and public holidays, excluding the summer and year-end/New Year periods. Please contact us for specific operating hours.
What types of hot spring baths are available?
We have three large communal baths (Yūgen no Yu-den, Taki-mi no Yu-ya, Kutani no Yu-dokoro) with gender-separated rotation. We offer a total of 18 different types of baths using our private hot spring source "Bihada no Yu" (beauty water) and hot spring water drawn from Yamashiro Onsen. The water quality is soft and gentle on the skin.
Special occasions (1)
Can you arrange something special for anniversaries or celebrations?
Yes, we can arrange special touches to make your celebration memorable. We can provide cakes, flower bouquets, and fruit. Please let us know your wishes when making your reservation or by calling 0761-77-1234.
Shuttle service (1)
Is there a complimentary shuttle bus from JR Kaga Onsen Station to the ryokan?
Yes, we offer a free shuttle bus (reservation required, fixed departure times). Travel time from Kaga Onsen Station to Yunokunizakura Tenshou is approximately 15 minutes. Please book at the time of reservation or by 6 PM the day before. Departure times are 2:30 PM, 3:15 PM, 4:00 PM, 4:45 PM, and 5:30 PM (from April 2026 onwards). Return buses depart at 8:30 AM, 9:30 AM, and 10:30 AM and do not require advance reservation.
Meals (2)
What kind of meals do you serve?
We provide seasonal kaiseki (multi-course Japanese dinner) featuring fresh seafood and mountain ingredients. In addition to the standard "Hakuun Zen" and premium "Tensho Zen" menus, we offer various plans including a Nodo-kuro (alfonsino) & Noto beef kaiseki and winter snow crab kaiseki. We can also accommodate children's meals and food allergies.
Do you accommodate food allergies?
Yes, we can accommodate food allergies. Please check our "Food Allergy Accommodation" page for details or call 0761-77-1234 for inquiries.
Parking (1)
Is there a parking lot?
Yes, parking is available. We also have an EV charging station (EnerCharge). We are located approximately 15 minutes (about 9.4 km) from Kaga IC on the Hokuriku Expressway and approximately 17 minutes (about 11.3 km) from Katayamazu IC.