Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 25, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How far is it from JR Tottori Station?
About 10 minutes' walk from the north exit of JR Tottori Station (about 2 minutes by taxi). The inn is right in the middle of Tottori's town centre, a convenient base for sightseeing or business.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 (latest 23:00) and check-out is 10:00.
Rooms (1)
How many rooms are there, and of what types?
There are 25 rooms in total, in several types: 8-mat Japanese rooms or Western twin rooms in the old wing (Gensuitei), and Japanese and Japanese-Western rooms in the Hakusuikan wing.
Day-use bathing (1)
Can I use the baths without staying overnight?
Day-use bathing is available at 1,100 yen for adults, 800 yen for elementary school children and 300 yen for younger children and infants. Reception is 13:00-20:00, though we may have to decline when the baths are busy.
Hot springs (2)
What kinds of baths are there?
There are six baths, including three open-air ones: the cypress and granite bath, the garden open-air bath and the private cypress open-air bath. The private open-air bath, where you can bathe undisturbed, is especially popular.
What are the qualities of the hot spring?
Tottori Onsen is a sodium chloride and sulphate spring, colourless, clear and soft on the skin. Our own historic source, discovered in 1897, flows continuously into the baths. It is a natural hot spring rising in the centre of a prefectural capital, which is rare in Japan.
Sightseeing (1)
What sightseeing spots are nearby?
The inn is convenient for attractions in Tottori City such as the Tottori Sand Dunes (about 20 minutes by car), the Tottori Castle ruins (Jinpukaku) and the Sand Museum. Being in the town centre, it is also well placed for an after-dinner stroll or a round of izakaya.
Equipment (1)
Is Wi-Fi available?
Free Wi-Fi is available in all rooms.
Shuttle service (1)
Is there a pick-up service?
We can collect guests from nearby points such as JR Tottori Station. Please let us know in advance if you use a wheelchair or have difficulty walking. Please contact the inn for details.
Meals (2)
Can you cater for food allergies?
Please tell us about allergies or requests concerning the menu as early as possible. Please note that completely allergen-free meals may not be possible.
What is the food like?
We serve kaiseki cuisine using plenty of fresh seafood delivered straight from the fishing port along with seasonal local ingredients. The dishes are as attractive to look at as they are to eat, making the evening a special one.
Other (6)
How do I get there?
About 10 minutes' walk from the north exit of JR Tottori Station (about 2 minutes by taxi), or about 10 minutes by car from Tottori IC on the Tottori Expressway.
Is there parking?
Parking is not available.
What is the address?
651 Eiraku Onsen-cho, Tottori City, Tottori Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
What time is check-in?
15:00.