Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 24, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi in my room?
Free Wi-Fi is available in all rooms. LAN cables for computer connection are also available for loan at the front desk.
Access (1)
What is the nearest station?
The nearest stations are JR Sagano Line Sagaarashiyama Station and Hankyu Arashiyama Line Arashiyama Station. Directions from each station are provided with photos on our official website.
Services (1)
Do you offer luggage storage or delivery services?
Luggage storage is available before check-in and after check-out. We also offer paid luggage transport service between Kyoto Station and our facility, as well as Christa Kyoto carry service and delivery service.
Plans (1)
What accommodation plans are available?
We offer a luxurious plan with late checkout for women's trips (from ¥28,809 per person), a kimono experience plan (from ¥25,608 per person), and a top-tier kaiseki plan using the head chef's finest ingredients (from ¥22,000 per person).
Reservations / Inquiries (1)
Can I make inquiries or reservations by phone?
Yes, you can contact us by phone at our toll-free number 0120-75-0084. Please feel free to call.
Basic information (4)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking?
Yes, we have parking available. For details, please contact the facility.
How do I get there?
The nearest stations are JR Sagano Line "Saga Arashiyama Station" or Hankyu Arashiyama Line "Arashiyama Station." Directions from each station are shown with photos on the official website. Access by car is also available.
What is your address?
〒616-8385 33 Susukinobabacho, Sagatenryuji, Ukyo Ward, Kyoto, Kyoto Prefecture
Rooms (2)
What types of rooms are available?
We offer four types: Japanese-style room 14 tatami (67.3 m², overlooking the courtyard to Arashiyama), Japanese-style room 8 tatami (40.5 m², facing the courtyard), twin room (30 m², 4 rooms with sofa beds), and single room (21 m², semi-double bed).
What amenities and equipment are provided in the rooms?
All rooms are equipped with LCD TV, air purifier, hair dryer (nano care), electric kettle (electric pot in Japanese-style rooms), and shower toilet. Rental items include trouser press, humidifier, DVD player, iron, low-resilience pillow, and board games such as go, shogi, and playing cards.
Hot springs / Large public baths (1)
What are the hours for the public bath?
The public bath is open from 6:00–9:30 in the morning and 15:00–24:00 in the evening. Please enjoy relaxing away the day's fatigue.
Meals (2)
Where can I have meals?
You can enjoy Kyoto cuisine at our in-house restaurant "Kyoga" while viewing Arashiyama's seasonal scenery. In addition to table seating, we have a quiet private room for groups. We serve dinner for guests and also offer lunch service.
Can I use the restaurant for lunch only?
Our dining venue "Kyomiyako" accepts lunch-only guests. You are welcome to visit even without an accommodation reservation.
On-site facilities (2)
What can guests do in the recreation room?
You can experience Ogura Hyakunin Isshu (poetry card game) and view exhibits related to "Ranzan" as a historic site. The space also has Hyakunin Isshu-related books and tourism information magazines, allowing you to relax while experiencing history. Hours: 15:00–23:00.
Do you have a karaoke room?
Yes, we have a karaoke room with a communication karaoke system. It can be used by groups of 10 to 25 people. You can also use it as a second venue for banquets and group meals.
Parking (1)
Is there parking? Are there any charges?
We provide 15 parking spaces free of charge. Please note that parking is available on a first-come, first-served basis.