Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 14:00 and check-out is 10:00. Times may differ depending on the plan.
Nearby sightseeing (1)
How far is Jigokudani?
Hotel Mahoroba is in the centre of the Noboribetsu Onsen district, within walking distance of Jigokudani. You can enjoy the scenery of the hot spring area through the seasons.
Rooms / Rooms (1)
Are there suites with an open-air bath?
We have suites with their own free-flowing open-air bath, where you can enjoy a luxurious stay in complete privacy.
About the inn (1)
Where does the name Mahoroba come from?
Mahoroba is an old Japanese word meaning a wonderful place. The name was chosen with pride and with the wish that this be a place filled with the finest healing and care.
Facilities / Shopping (1)
Is there a shop or convenience store in the hotel?
There is a shop and a convenience store in the hotel, well stocked with everything from souvenirs to daily necessities.
Hot springs / Baths (1)
What are the spring qualities, and how many baths are there?
There are 31 baths with four types of spring water: acidic iron, simple sulphur, saline and sulphur. Men's and women's areas swap over so that guests can try them all. Our large open-air bath, among the biggest in Japan, is another point of pride.
Equipment (1)
Are there beauty treatments or massage?
Beauty treatments and massage are available. Together with the tea lounge and night lounge, they make for a relaxing stay.
Equipment / Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel.
Meals (1)
What is the food like?
Dinner is a popular buffet using plenty of seasonal ingredients, with dishes cooked to order at the open kitchen. All-you-can-eat crab is also served. Kaiseki plans in a private room are available too.
Parking (1)
Is there parking?
Parking is available. Please contact the property directly for details.
Other (6)
What time is check-out?
10:00.
How do I get there?
About 15 minutes by bus bound for Noboribetsu Onsen from JR Noboribetsu Station, then about 3 minutes on foot. About 10 minutes by car from Noboribetsu-Higashi IC on the Do-o Expressway.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-in?
14:00.
What is the address?
21 Noboribetsu Onsen-cho, Noboribetsu City, Hokkaido