Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi free in all rooms?
Yes, free Wi-Fi is available in all rooms.
Check-in (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00. Times may vary depending on your booking plan, so please confirm when reserving.
Basic information (4)
How do I get there?
Free shuttle bus available from JR Kaga Onsen Station (advance booking required). From Tsujinoya to Kaga Onsen Station: 9:00 and 10:00. From Kaga Onsen Station to Tsujinoya: 14:30, 15:30, and 16:30. Capacity 8 people. Book by 12:00 the day before at the front desk (0761-65-1311).
What time is check-out?
10:00.
What time is check-in?
15:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Traveling with children (1)
Do you have rooms suitable for families with children?
We especially recommend the Family Suite Room, which features a full bunk bed system accommodating up to 6 guests (4 on beds and 2 on futons). The spacious Japanese-style area is ideal for family gathering, and you can also enjoy views of the gardens. A children's pool with a slide operates during summer.
Rooms (2)
What amenities and facilities are available in the guest rooms?
All rooms are equipped with TV, refrigerator, tea set, electric kettle, safe, telephone, colored yukata, tanzen robe, slippers, and free Wi-Fi. Amenities include toothbrush, hairbrush, cotton, cotton swabs, hair tie, shower cap, razor, hair dryer, bath towel, face towel, shampoo, conditioner, and body soap.
What room types and how many rooms do you have?
A total of 57 rooms offering diverse types including Royal Suite, Family Suite, Private Open-Air Bath Suite, Suite, Junior Suite, Japanese-Modern Twin with Private Open-Air Bath, various Japanese-Modern rooms, and Japanese Twin rooms.
Facilities (4)
What facilities are available in the building?
Counter bar (19:30–22:00, irregular), manga corner (approximately 1,000 titles, 24 hours), table tennis corner (fee required, 15:00–21:00), relaxation area with massage chairs (free, 24 hours), karaoke room (fee required), gift shop, tea room "Roshin-tei," and seasonal garden pool.
What are the details and rates for the summer pool?
A 25-meter garden pool surrounded by forest will operate from July 11 to September 6, 2026, with a children's slide pool also available. Entry is free for hotel guests (rental towels excluded). Day-use rates are ¥2,000 for adults, ¥1,000 for children (ages 3–elementary school), and ¥200 for infants (ages 0–2). Floats and beach balls are available for free rental.
What are the rates and hours for the karaoke room?
Operating hours are 13:00–21:00 (closed for maintenance and on certain dates). Rates are ¥5,000 for 60 minutes and ¥3,000 for each additional 30 minutes. The room is available for private rental and features the latest karaoke equipment.
What changed with the 2024 renovation?
A major renovation began in spring 2024, with the entrance, front desk, and pool renovated by July, followed by guest rooms, hot springs, dining area, and lobby lounge in October, and all guest rooms completed by November. The facility has been transformed into a Japanese-Western fusion space under the concept of "a sophisticated adult atmosphere where you can feel the changing seasons and experience sensory harmony."
Hot springs (2)
What is the hot spring source and its characteristics?
Awazu Onsen was discovered in 718 by the Buddhist priest Taizō Daishi during the Nara period. The spring has flowed continuously for over 1,300 years since. We operate a large hot spring bath hall overlooking a large ceramic wall of Kutani ware.
Do you have rooms with private open-air baths?
Yes, we offer private open-air bath suite rooms (72 m², up to 6 guests) and private open-air bath Japanese-modern twin rooms (4 rooms, up to 5 guests). Each has a dedicated open-air bath on the balcony for private relaxation. Please note that the open-air baths in the Japanese-modern twin rooms are not natural hot spring water.
Shuttle service (1)
Is there free shuttle service from JR Kaga Onsen Station?
Yes, we provide a free shuttle bus (advance booking required). Departures from Kaga Onsen Station are at 14:30, 15:30, and 16:30. Departures from Tsujinoya are at 9:00 and 10:00. Capacity is 8 people. Please book by 12:00 the day before at the front desk (0761-65-1311).
Meals (1)
Where are meals served? Do you offer private dining?
We serve kaiseki cuisine prepared by our head chef, a recipient of the Minister of Health, Labour and Welfare Award. Guests staying in the Royal Suite rooms receive meals in a private dining room reserved for them (though some plans may include dining at the main dining area). Other room types are served at the dining area.