Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 2, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 10:00. Times may differ depending on the plan, so please check your booked plan.
Pets (1)
Can I bring a pet?
We regret that pets cannot be accommodated.
Reservations / Prices (1)
Is it better value to book through the official website?
Booking through the official website offers the best value, with website-only benefit plans also available.
Nearby sightseeing (1)
Can I use it as a base for sightseeing in Hagi?
Access is good to the city's main sights such as Shokasonjuku Academy, the Hagi Castle ruins and the Hagi Museum. The location is ideal as a base for sightseeing in Hagi.
Rooms (1)
What is the most luxurious room?
The special VIP room, built entirely of cypress, is the finest room.
Hot springs (1)
Is there a hot spring or communal bath?
There is a communal bath and a hot spring. Please check with the front desk or the official website for details.
Location / Equipment (1)
How convenient is it for shopping nearby?
A convenience store is within 5 minutes' walk, so everyday shopping is convenient.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please contact the front desk for details.
Shuttle service (1)
Is there a free transfer service?
A free transfer service is available. Please let us know when booking.
Meals (1)
What food is served?
We serve kaiseki cuisine using seasonal Yamaguchi ingredients, such as salt-grilled tilefish and Nagahagi wagyu beef hotpot. A variety of plans is available, including the Sankai Yokubari plan featuring both mountain and sea produce.
Parking (1)
Is there parking?
There is a car park. Please contact the front desk for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
A free transfer is available from Higashi-Hagi Station on the JR San-in Main Line. Main sights in Hagi are about 10-20 minutes by car. A convenience store is within 5 minutes' walk.
What is the address?
608-53 Hijiwara Koboji, Hagi City, Yamaguchi Prefecture