Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 19:00) and check-out is 10:00.
Plans (2)
Is there a package with Adventure World?
There is a plan combining an Adventure World admission ticket with one night's stay including two meals. You can enjoy meeting the pandas alongside the sea and the hot spring.
Is there an early booking discount?
An early booking plan offering good value is available for reservations made 60 days in advance. Please see the official website.
Traveling with children (1)
Can I stay with children?
A range of services is available for families with children. There are also activities children enjoy, such as the fishing pond on site, where fish you catch can be served at dinner.
Rooms (1)
What room types are there?
There is a wide range, including a deluxe Japanese-style room with twin beds, a Japanese-Western room with sea views (70 square metres, top floor), and a two-room Japanese-style suite of 12.5 and 8 tatami. The Royal Floor on the top floor also has the Kifune Japanese-Western room.
Hot springs (1)
What kinds of baths are there?
There is the open-air bath Shiokaze, where sea and sky feel as one (alternated between men and women), and a stone-built semi-open-air bath where you can hear the waves. The water has the slightly silky quality characteristic of Shirahama Onsen, and day-use bathing is also accepted.
Location (1)
How far is it to Shirarahama beach?
Shirarahama is about 30 seconds' walk away. It is so close it feels like a private beach, and the lobby connects directly to it.
Special occasions (1)
Can you help with anniversaries and special celebrations?
We offer seven celebration benefits for birthdays, wedding anniversaries and the like. There are also plans with a birthday cake and wine, and plans for celebrating school entrance, coming of age and longevity.
Equipment (1)
Is Wi-Fi available?
Internet access (Wi-Fi) is available throughout the property.
Meals (1)
What is the food like?
You can enjoy kaiseki menus using fresh fish raised in the Kuroshio current off Kishu, Wakayama, and local ingredients (such as the Irodori, Fuga and Kumano beef kaiseki courses). For breakfast you can choose between a Japanese set meal and a Japanese-Western buffet.
Parking (1)
Is there parking, and is there a charge?
There is free parking for about 70 cars, available from 13:00 on the day of arrival until 11:00 on the day of departure (no advance booking needed).
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
About 10 minutes by bus or taxi from JR Shirahama Station. About 10 minutes by car from Nanki-Shirahama Airport. About 20 minutes by car from Nanki-Tanabe IC on the Hanwa Expressway.
What is the address?
868 Shirahama-cho, Nishimuro District, Wakayama Prefecture