Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 13, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available free of charge?
Free Wi-Fi is available throughout the facility. Internet access is also available in guest rooms.
Access (3)
What is the nearest station?
We are directly connected to Keihan Electric Railway's Nakanoshima Station. You can also access us on foot in about 8 minutes from Exit 2 of JR Yume-Yume Line's Shinfukushima Station, or in about 8 minutes from West Exit 3 of Hanshin Electric Railway's Fukushima Station.
How do I access Universal Studios Japan?
We are an alliance hotel of Universal Studios Japan and operate a complimentary reservation-required shuttle bus to USJ (approximately 25 minutes travel time).
Is there a free shuttle bus from JR Osaka Station?
We operate a free shuttle bus from the Sakurabashi exit (under the elevated tracks) at JR Osaka Station. It runs at 6–15 minute intervals with a travel time of approximately 10 minutes.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Times may differ depending on your plan, so please check the details of your booking.
Reservations (1)
I would like to make a group booking. Are there any special conditions?
Bookings of 11 rooms or more are treated as group reservations, and cancellation charges apply from 20 days before arrival. Please contact the hotel directly for details.
Foreign-language support (1)
Do you have staff who speak English or other foreign languages?
We have staff on duty who speak English, Korean, and Chinese. Concierge services are also available.
Traveling with children (1)
Can I stay with children?
Baby beds are available for rent (paid). Children under 3 years old cannot use the pool. Children aged 3 to 10 must be accompanied by an adult. Pool use by children 12 years old and under is not permitted after 18:00.
Meals (1)
How many restaurants are there?
We have 20 restaurants and bars offering a wide variety of dining options including Japanese, Chinese, and Western cuisine.
On-site facilities (2)
Is there a pool or fitness center?
We have an indoor pool (membership required) and fitness center (for hotel guests only) among the largest in Japan. An additional spa fee of 3,300 yen per person is required to use the pool, sauna, etc.
Can I shop inside the hotel?
There is a shopping arcade on the first floor and basement level with over 50 different shops where you can enjoy shopping.
Parking (1)
Is there a parking lot? How much does it cost?
Parking is available (reservation not required). From April 1, 2026, hotel guests can use the parking lot for 3,000 yen per night per vehicle (standard passenger cars only). The lot gets very crowded during New Year holidays, so we also recommend using public transportation.
Other (6)
What time is check-out?
11:00.
How do I get there?
Directly connected to Keihan Electric Railway's Nakanoshima Station / About 8 minutes on foot from Exit 2 of JR Yume-Yume Line's Shinfukushima Station / About 8 minutes on foot from West Exit 3 of Hanshin Electric Railway's Fukushima Station / About 10 minutes by free shuttle bus from Sakurabashi exit at JR Osaka Station
What time is check-in?
15:00.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
5-3-68 Nakanoshima, Kita Ward, Osaka, Osaka Prefecture