Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 14, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available in all rooms. Bring your own laptop or tablet to use the internet in your room (we do not lend devices).
Access (1)
Which is the nearest station, and how long is the walk?
About 5 minutes' walk from the east exit of Higashi-Hanno Station on the JR Hachiko Line and the Seibu Ikebukuro Line. From Hanno Station on the Seibu Ikebukuro Line it is about 15 minutes' walk. From Ikebukuro Station the journey takes about 45 minutes by train.
Amenities (1)
What amenities are provided?
Face towels, bath towels, a toothbrush set, a shaving set, shampoo, conditioner, body wash and a hairdryer. Combs and brushes are not provided, so please bring your own.
Services (1)
Can I use a courier service?
Please check the FAQ page of the official website or ask the front desk directly about sending luggage to the hotel in advance or shipping it on departure.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 (latest 24:00) and check-out is 10:00. Times may differ depending on the plan.
ムーミンバレーパーク (1)
What is the connection with Moominvalley Park?
We are an official hotel approved by Moominvalley Park. We offer plans with official hotel benefits, including stays in a Moomin Special Room, exclusive merchandise and guaranteed park entry.
Nearby sightseeing (1)
How do I get to Moominvalley Park?
Moominvalley Park (Metsa) is about 10 minutes by car, and Mount Tenran within 5 minutes by car. A direct bus also runs from Hanno Station to Metsa.
Rooms (1)
What is a Moomin Special Room?
It is a special room designed around the world of the Moomins so you can enjoy it in your room too. It is available on plans that include a one-day pass voucher and a gift from Moominvalley Park.
Facilities / Equipment (1)
Is there a coin laundry or laundry service?
There is no laundry service in the hotel, but there is a coin laundry about 10 minutes' walk away. Irons and trouser presses can also be borrowed (limited numbers).
Meals (2)
What is breakfast like?
A generous Japanese and Western buffet is served at the Chinese restaurant Maaruodo, with a daily fish dish, small side dishes, croissants, scrambled eggs and more. It opens at 6:30.
What is dinner like?
The hotel's Chinese restaurant Maaruodo serves authentic Chinese cuisine including dim sum and shark fin soup. Plans combining a choice of Chinese dinner with breakfast are also available.
Parking (1)
Is there parking, and is it free?
There are about 40 spaces. Standard cars park free on a first-come basis (for guests, from 10:00 on the day of check-in until 15:00 on the day of check-out). Large vehicles over 5 m long are charged 3,000 yen per vehicle per night and must be booked.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes' walk from the east exit of Higashi-Hanno Station on the JR Hachiko Line and the Seibu Ikebukuro Line; about 15 minutes' walk from Hanno Station on the Seibu Ikebukuro Line; about 15 minutes from Sayama-Hidaka IC on the Ken-O Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
105-8 Namiyanagi, Hanno City, Saitama Prefecture