Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get there from Tokyo?
There are direct services to Saitama-Shintoshin Station from the Tokyo and Ueno direction on the JR Keihin-Tohoku, Utsunomiya and Takasaki lines. From the Tohoku and Joshin-etsu directions, take the Shinkansen to Omiya Station next door and change for one stop.
How do I get there from the nearest station?
About 1 minute's walk from JR Saitama-Shintoshin Station. From the ticket gates to your room you need no umbrella even in the rain, and moving with a suitcase is easy. From JR Kita-Yono Station it is about 8 minutes' walk.
Access / Nearby (1)
How do I get to Saitama Super Arena?
About 1 minute's walk from the hotel to Saitama Super Arena (GMO Arena Saitama), making it an ideal base for concerts and sporting events.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ by plan, so please check the details of the plan you have booked.
Accessibility (1)
Is the hotel accessible?
The hotel is accessible. It is connected to the station without going out in the rain, and the layout is easy to use in a wheelchair. Please contact the hotel directly for details.
Nearby sightseeing (1)
What sights are there nearby?
There is plenty nearby: Saitama Super Arena (1 minute's walk), Keyaki Hiroba (2 minutes' walk), the Saitama Mint Museum (11 minutes' walk) and the Omiya Bonsai Art Museum (5 minutes' walk from Toro Station).
Rooms (1)
How many rooms are there, and what types?
There are 157 rooms in total, in a wide range of types including single, double and twin, with a calm design taking the zelkova tree as its motif.
Rooms / Plans (1)
Do you take families and groups?
Yes, we take family and group stays, with room types and plans to suit a wide range of needs. Please see the accommodation plans page of the official website for details.
Facilities / Highlights (1)
When can I see the projection mapping?
Projection mapping is shown every day from 16:00 to 24:00 across the full 360 degrees of the atrium at the front desk, with live-action footage of the water's edge and dappled sunlight on the theme of shimmering.
Equipment (1)
Is Wi-Fi available?
Wi-Fi and wired LAN are available in the building, including in the rooms.
Meals (1)
What is breakfast like?
A Japanese and Western buffet prepared with care by our chefs, well received for its wide range of dishes. Plans including breakfast can be chosen when booking.
Parking (1)
Is there parking?
The hotel has no car park of its own, but hotel guests may use part of the car park owned by the JR Saitama Shintoshin Building (advance booking required, charged). Spaces are limited, and bookings are taken from one month before your stay. Please tell us your vehicle type and registration and the times you will enter and leave the next day.
Other (6)
What is the address?
Floors 5-10, JR Saitama Shintoshin Building, 11-1 Shintoshin, Chuo Ward, Saitama City, Saitama Prefecture
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
1 minute's walk from JR Saitama-Shintoshin Station. 1 minute's walk to Saitama Super Arena. One stop (about 2 minutes) from JR Omiya Station.