Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi (internet access) is available in all guest rooms.
Access (1)
How do I get to the hotel from JR Nasushiobara Station?
We run a free shuttle bus from JR Nasushiobara Station, taking about 30 minutes. Booking is required, so please contact the hotel when you reserve your stay or before you arrive. By car it is about 10 minutes from Nasu IC on the Tohoku Expressway.
Activities (1)
What activities are there?
In addition to the outdoor pool, hot spring and sauna, hands-on local activities such as guided nature tours are offered. Some activities are included in the all-inclusive plan, while others are charged separately.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Times may differ depending on the plan, so please check the details when booking.
Plans (1)
What is included in the all-inclusive plan?
The room rate includes the dinner and breakfast buffets, drinks (including alcohol) and snacks in the lounge, the communal bath, and some activities. Certain drinks and specific activities are charged separately. Lunch is not served.
Smoking (1)
Is there anywhere to smoke?
The property is non-smoking as a rule. Please ask the front desk staff at check-in about smoking areas.
Traveling with children (1)
Is it enjoyable with children?
There is a kids' corner in the lobby (renovated in April 2024) and an outdoor adventure facility called NASOBO, and the hotel is certified as welcoming to children. A kids and baby floor (19 rooms) is also available.
Hot springs / Baths (1)
What hot spring and bathing facilities are there?
There is an open-air rock bath and a communal bath using Nasu hot spring water, plus a sauna. All hotel guests may use them. There is also an outdoor pool.
Sightseeing (1)
How do I reach sightseeing spots in the Nasu highlands?
Nasu Garden Outlet, Nasu Animal Kingdom and Nasu Safari Park are all within 10-20 minutes by car. The hotel also offers a bus free pass exclusively for guests (advance booking required), making it easy to tour the Nasu highland area.
Rooms (1)
What room types are there?
There are 189 rooms in total: 98 Western-style, 44 Japanese-style, 24 Japanese-Western style and 19 on the kids and baby floor. Views differ by room, facing the mountains or the highlands, so please check when booking.
Meals (1)
What restaurants are there?
The main venue is Le SENSORIEL, a buffet restaurant serving Japanese and Western dishes made with produce from the Nasu highlands, alongside the EVENING SOCIAL tea lounge and the NIGHT CAP bar lounge.
Parking (1)
Is there parking, and is there a charge?
There is free parking for about 270 vehicles, including spaces for large coaches. No booking is needed; please use any available space.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 30 minutes by free shuttle bus from JR Nasushiobara Station (booking required) / about 10 minutes by car from Nasu IC on the Tohoku Expressway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
4449-2 Takaku Hei, Nasu Town, Nasu District, Tochigi Prefecture