Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Internet connection is available in guest rooms. Please contact the front desk for details.
Access / Shuttle service (1)
How do I get from Katsuura Station?
About 5 minutes on foot from JR Sotobo Line Katsuura Station toward the sea. For complimentary shuttle service, please make an advance reservation or call TEL: 0470-73-1111 after arriving at Katsuura Station (guests only).
Other services (1)
Can luggage be stored?
We can store your luggage before check-in and after check-out. Please ask at the front desk.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is 10:00 the next morning. If you will arrive after 18:00 on a dinner-included plan, please contact the hotel in advance.
Pets (1)
Can pets stay at the hotel?
Pet accommodation is available in a limited number of rooms. If interested, please contact the front desk in advance. If we cannot accommodate your pet, we offer odor removal service instead.
Nearby sightseeing (1)
What are the nearby tourist attractions?
Katsuura Central Beach is about a 5-minute walk away. Katsuura Morning Market (15-minute walk) operates daily from around 6:30 to 11:00. Fishing at Katsuura Port is also available. A map of restaurants in Katsuura City is available in the lobby.
Traveling with children (1)
Is it enjoyable for families with children?
The facility has plenty of attractions for children, including a bowling alley, game corner, kids' corner, manga library, and Aqua Palace pool. We also have a baby care room and nursing room available.
Facilities (2)
Are there karaoke and entertainment facilities?
We have karaoke boxes (19:00–23:00, last entry 22:00), a bowling alley, a game corner, and table tennis tables. You can enjoy yourself throughout the day without leaving the facility.
What kind of facility is Aqua Palace?
It is an all-weather spa zone where you can enjoy water activities in swimwear. There is an indoor "Action Spa" and an outdoor "Sky Spa", available year-round. Guests staying at the hotel can use it free of charge on the day of check-in and the following day (a fee applies on checkout day during summer season).
Hot springs / Baths (1)
What is the observation hot spring bath "Hiten no Yu" like?
An observation hot spring bath at 40 meters above ground with views of the Pacific Ocean. The hot spring promotes health and is gentle on the skin, with a sauna also available. Operating hours: 15:00–24:00 and 5:00–9:00 the next morning (times may vary by season).
Meals (1)
What style of meals are provided?
Both dinner and breakfast are served buffet-style. Dinner is from 18:00 to 20:00 (last order 19:30), with a wide selection of Japanese, Western and Chinese dishes including sushi, sashimi, steak, grilled seafood, and tempura.
Parking (1)
Is there a parking lot? Is it free for guests?
We have 200 parking spaces total, including a multi-story car park (height limit 2.2m) and an outdoor lot. Guests can park free for 24 hours from check-in. After that, the rate is 300 yen per hour.
Other (6)
What is the check-out time?
10:00.
What is the check-in time?
15:00.
How do I get there?
About 5 minutes on foot from Katsuura Station on the JR Sotobo Line, or about 3 minutes by complimentary shuttle bus (advance reservation required). About 40 minutes by car from Ichihara Tsurumae IC on the Kensodo Expressway.
What is the address?
820 Sumina, Katsuura, Chiba Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.