Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 13, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How convenient is it for the Ikaho stone stairway street?
The hotel is in the stone stairway area of Ikaho Onsen, conveniently placed for walks to Ikaho's symbolic 365 steps and nearby attractions.
Check-in / check-out (2)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan.
What is the telephone number for reservations?
For reservations please call 0279-72-4489 (reservations only); the main number is 0279-72-3880. Please take care to dial correctly.
Traveling with children (1)
Is it enjoyable with children?
Families are catered for, with attractions such as the vast communal baths and the buffet. Please contact the hotel for details.
Facilities (2)
What is the maximum number of guests?
There are 183 rooms with a maximum capacity of 881 guests, making it one of the largest hotels in Ikaho Onsen and able to accommodate large groups and organised tours.
Are there banquet halls or meeting rooms?
Large banquet halls and meeting rooms are provided, suitable for large banquets, group tours and training sessions.
Hot springs (2)
How many types of hot spring are there?
You can enjoy both of Ikaho Onsen's springs: Kogane no Yu (a brown iron-bearing bicarbonate spring) and Shirogane no Yu (a clear metasilicic acid spring).
Tell me about the Appare communal bath and the great rock bath.
Appare is a vast communal bathing area covering 1,000 tsubo (about 3,300 square metres). There is also a great rock bath using 600 tonnes of Sanba stone, a Natural Monument, so you can tour two kinds of hot spring across the communal bath and the rock bath.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please check with the front desk for details.
Meals (1)
What food is served?
A wide variety of styles is offered, including kaiseki, a restaurant buffet and a buffet service. The hotel is certified as an outstanding local-produce establishment in Joshu, and you can enjoy dishes committed to local Gunma ingredients.
Parking (1)
Is there parking?
There is a large free car park with space for 570 standard cars and 50 coaches.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 15 minutes from Shibukawa-Ikaho IC. About 30 minutes by bus from JR Shibukawa Station (services bound for Ikaho Onsen).
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
396-20 Ikaho, Ikaho-machi, Shibukawa City, Gunma Prefecture