Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wireless LAN (Wi-Fi) and wired LAN are both available free of charge in all guest rooms.
Access (2)
How long does it take from Yamaguchi Ube Airport?
It takes about 30 minutes by car from Yamaguchi Ube Airport. By public transport, take a bus or taxi from the airport towards Shin-Yamaguchi Station.
How do I get to the hotel from Shin-Yamaguchi Station?
The hotel is directly connected to the Shinkansen exit of JR Sanyo Shinkansen Shin-Yamaguchi Station via an underground passage, with access in about 1 minute on foot. It's very close to the station, so you can arrive without getting wet even on rainy days.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 (latest check-in 25:00), and check-out is 10:00. Times may vary depending on the plan. We can also accommodate check-in and check-out outside these hours.
Business travel (1)
Is it suitable for business use?
With its excellent location directly connected to Shin-Yamaguchi Station, it is ideal for business stays. Business support services include computer use, fax transmission, courier delivery, and wake-up calls.
Surroundings (1)
Are there convenience stores nearby?
The area around the hotel has convenience stores within a 5-minute walk. Since the hotel is directly connected to Shin-Yamaguchi Station, you can also use the facilities inside the station.
Children / Families (1)
Can I stay with children?
Children up to elementary school age can share a bed with parents for free. Family stays are welcome.
Room amenities (1)
What amenities are available in the guest rooms?
All rooms are equipped with Wi-Fi, VOD (video on demand), humidifying air purifiers, and heated toilet seats. Rooms also feature down futons for comfortable sleep.
宴会・婚礼 (1)
Do you accommodate weddings and banquets?
We are a city hotel with a popular chapel and banquet facilities. We accommodate a wide range of events including weddings, banquets, and conferences.
Meals (1)
Are there dining options in the facility?
There are 3 types of restaurants (Japanese, Western, and Chinese) and an izakaya, offering a wide variety of cuisine. Breakfast at Restaurant Azalea features Japanese and Western set meals and is very popular.
Parking (1)
Is there a parking lot? Is there a charge?
There is parking for 140 vehicles (first-come, first-served), and it is free for hotel guests. Large buses and trucks can also be parked.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
1-1 Koganecho, Ogori, Yamaguchi City, Yamaguchi Prefecture
How do I get there?
About 1 minute walk from the Shinkansen exit of JR Sanyo Shinkansen Shin-Yamaguchi Station via underground passage (direct connection). About 7 minutes by car from Chugoku Expressway Ogori IC. About 30 minutes by car from Yamaguchi Ube Airport.
What is the check-in time?
15:00.
What is the check-out time?
10:00.
Is there parking?
Yes, it is available. For details, please contact the facility.