Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi free throughout the facility?
Yes, free Wi-Fi is available in all guest rooms.
Access (1)
How do I get to the hotel from the nearest station?
The nearest station is Gojo Station on the Karasuma Line (subway). Exit from exit 8 and head to the right. The entrance is at the northwest corner of the intersection of Karasuma-dori and Hanayacho-dori (immediately north of Higashi Hongan-ji Temple). It is about a 1-minute walk. From Kyoto Station, it is about 12–15 minutes on foot or about 5 minutes by taxi.
Activities (1)
Do you have rental bicycles?
We provide free electric bicycles. Since the number is limited, we recommend booking in advance. Please note that rentals are available only during daylight hours and in fair weather.
Cancellation (1)
When does the cancellation charge apply?
A cancellation charge of 100% of the accommodation fee applies from 7 days before the check-in date. Please note that cancellation policies may vary depending on the booking site or plan.
Check-in (2)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Luggage storage is available before check-in and after check-out. If you will arrive after midnight, please contact us in advance for security purposes.
Is early check-in or late check-out possible?
Early check-in is not available, and check-in begins at 15:00. We can store your luggage before that time. Late check-out depends on availability on the day, so please contact the front desk on the morning of your checkout date.
Smoking (1)
Are there smoking areas?
All rooms are non-smoking. Guests who wish to smoke may use the smoking areas in the main building basement level 2 and the annex 1st floor.
Basic information (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is checkout?
11:00.
Is there parking?
We do not have parking available.
What is the address?
190 Kitamachi, Shimogyo Ward, Kawaramachisuji-dori, Kyoto City, Kyoto Prefecture
How do I get there?
1 minute walk from Exit 8 of Gojo Station on the Karasuma Line subway. About 12 minutes walk from Kyoto Station (JR) Central Exit, or about 5 minutes by taxi. From Kansai International Airport, approximately 75–80 minutes by JR Express Haruka to Kyoto Station. From Osaka International Airport, approximately 55 minutes by airport limousine bus to Kyoto Station (Hachijo Exit), then about 15 minutes walk from the Hachijo Exit. From Narita Airport, approximately 60 minutes by Narita Express to Tokyo Station, then approximately 140 minutes by Tokaido Shinkansen Nozomi to Kyoto Station. Our entrance is located at the northwest corner of the intersection of Kawaramachisuji-dori and Hanayacho-dori.
What time is check-in?
15:00.
Traveling with children (1)
Can I stay with children? Do you have baby beds?
We welcome families with children. We offer free baby bed rentals (for ages 0 to under 2). Quantities are limited, so please let us know in advance. The number of children under elementary school age allowed to share a bed varies by room type (Suite, Deluxe, Superior accommodate up to 2 children; Actus, Maisonette, Kagirou, and Double Rooms accommodate 1 child).
Rooms (1)
How are amenities handled during multi-night stays?
For environmental reasons, during cleaning on multi-night stays we do not automatically replace amenities (toothbrush, hairbrush, etc.) other than sheets and towels. If you would like them replaced, please ask the front desk.
Facilities / Services (2)
What is the difference between the main building and the annex?
The annex was built in 2010, and the main building was added in 2016. The main building houses shared facilities such as the front desk, lounge, and restaurant, while the annex has Kanra Spa and function rooms (banquet halls). A covered passage on the 1st floor connects both buildings.
Are there spa or massage services at the hotel?
Kanra Spa is located on the 1st floor of the annex. In-room massage service is also available. Please contact the front desk staff to use these services.
特別サービス (1)
Can you arrange a surprise for a special occasion?
We can arrange cakes, flower bouquets, wine/champagne and more for a fee. All items require advance reservation at least 5 days prior. Please contact us by phone or email to discuss.
Meals (2)
Can you accommodate allergies or ingredients I dislike?
We will do our best to accommodate your needs. Please provide details when making your reservation. We can also respond to vegetarian requests within our capabilities.
What is included in the breakfast and what is the price?
Breakfast is served at THE KITCHEN KANRA on the B2 floor of the main building. The price is ¥4,500 (tax and service charge included) per adult. For children under elementary school age the price is ¥1,800 (tax and service charge included), and for middle school students and up the adult rate applies.
Parking (1)
Is there parking?
We apologize, but we do not have an affiliated or partner parking lot. We recommend using public transportation such as the subway. If you are driving, we can direct you to nearby coin parking.