Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (17)
What is the address?
2-10-8 Sekiguchi, Bunkyo Ward, Tokyo
How do I get there?
About 10 minutes' walk from exit 1a of Edogawabashi Station on the Tokyo Metro Yurakucho Line. From JR Mejiro Station, take a bus to Hotel Chinzanso Tokyo-mae and walk about 2 minutes.
What time is check-in?
15:00.
What time is check-out?
12:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.
Which is the nearest station?
About 10 minutes' walk from exit 1a of Edogawabashi Station on the Tokyo Metro Yurakucho Line. You can also take a bus from JR Mejiro Station to Hotel Chinzanso Tokyo-mae and walk about 2 minutes.
Is there parking?
There is a car park with 500 spaces (paid, from 1,000 yen per night).
What are the highlights of the garden?
The symbol of the garden, which has more than 400 years of history, is the three-storey pagoda Entsukaku, built with timbers from the early Muromachi period and a registered tangible cultural property. The seven seasonal displays, including the Tokyo Sea of Clouds, are also popular.
What is the Tokyo Sea of Clouds?
It is a mist effect staged in the garden, one of the largest of its kind in Japan. It has won the silver prize at the Japan Space Design Awards and many international design awards, and is listed as a Japan Night View Heritage site, creating a magical scene.
What restaurants are there?
There are eight restaurants in the garden and the hotel, including Japanese cuisine, teppanyaki, the stone-grill restaurant Mokushundo and the casual dining venue Foresta Chinzanso, with seasonal menus made from the best ingredients of each season.
Is there a spa or hot spring?
There is the hot spring spa YU, THE SPA, with hot spring baths, a pool (seasonal), a sauna, jet baths and a range of treatments.
How many rooms are there?
There are 265 rooms, in a variety of types with views of the city or the garden.
Can I stay with a pet?
Please check the official website or contact the hotel directly about bringing a pet.
Where can I smoke?
All rooms are non-smoking. Please use the smoking room on the third floor of the hotel building or the outdoor smoking area on the third floor of the banquet building. Heated tobacco products must also be used in the smoking areas.
Tell me about the hotel's history.
The hotel opened in 1952. The place name Chinzanso dates back to the Nanbokucho period; the politician Aritomo Yamagata bought the land in 1878, built a residence and garden there and named it Chinzanso, which is the origin of the hotel.