Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel.
Access (1)
How do I get there from JR Sendai Station?
About 3 minutes' walk from JR Sendai Station.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan, so please check the plan you book.
Pets (1)
Can I stay with a pet?
Please contact the hotel directly about staying with a pet.
Hotel overview (1)
How does it differ from the Hotel Monterey group?
Hermana is a new brand within the Hotel Monterey group, and the Sendai hotel is its first property.
周辺グルメ (1)
Is there good food nearby?
Zunda Saryo, where you can try Sendai's famous Zunda Shake, is close by, and we give a voucher for a free one with official bookings. The area around Sendai Station offers a wide range of food, including beef tongue and seafood.
Nearby sightseeing (1)
Can I use it as a base for sightseeing in Sendai?
The hotel is well placed 3 minutes' walk from Sendai Station, convenient for attractions such as the Sendai Tanabata Festival and the Aobajo castle site.
女性向けサービス (1)
Is it safe for a woman travelling alone?
There is a ladies' floor with full security arrangements, so women travelling alone can stay with peace of mind.
Facilities / Equipment (1)
Is there a large communal bath?
Yes, there is a large communal bath.
Benefits / Services (1)
Are there benefits for booking on the official website?
Every guest who books and stays through the official website receives a voucher for a free Zunda Shake at Zunda Saryo, handed over at the front desk at check-in.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 3 minutes' walk from JR Sendai Station, and also within walking distance of the subway Sendai Station.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is not available.
What is the address?
2-10-30 Chuo, Aoba Ward, Sendai City, Miyagi Prefecture