Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 19, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the hotel.
Access (1)
What is the nearest public transport?
The most convenient is the Torichosuji tram stop on the Kumamoto city tram, about 3 minutes' walk away. From JR Kumamoto Station it is about 10 minutes by car or taxi. From Kumamoto Airport, take the limousine bus to Torichosuji and walk about 3 minutes.
Amenities (1)
What amenities are provided?
Soap, body wash, shampoo, conditioner, a toothbrush set, a razor, towels, bath towels, slippers and nightwear are provided as standard. The contents may differ depending on the plan.
Check-in (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan.
Rooms (2)
What room types are there?
There is a wide choice: single, double, twin, Japanese-Western and Japanese rooms. Renovation has made them comfortable, well-equipped and refined spaces, and some rooms have two washbasins.
Are there connecting rooms?
Yes, some connecting rooms are available (booking required). Please contact the hotel for details.
Sightseeing (2)
How easy is it to reach the shopping and entertainment district?
The Shimotori arcade is only about 3-4 minutes' walk away, a convenient location for both sightseeing and shopping. Sakura-no-Baba Josaien is also within walking distance.
Can I walk to Kumamoto Castle?
Yes. Kumamoto Castle is about 5-10 minutes' walk away, and some room types look out on the castle lit up at night.
Equipment (2)
Are there banquet or wedding venues?
We have the large Castle Hall banquet room along with other banquet rooms, meeting rooms and a wedding hall. Please contact the hotel for details.
What facilities such as a hair salon or shop are there?
There is a restaurant, a bar lounge, a bar, banquet rooms, meeting rooms, a wedding hall, non-smoking rooms, vending machines and a hair salon.
Meals (1)
What restaurants are there?
The hotel has a range of Japanese, Western and Chinese restaurants. You can enjoy dishes made with Kumamoto ingredients, and the breakfast buffet includes local specialities.
Parking (1)
Is there parking?
There are about 70 spaces in total, in a multi-storey car park and at ground level. The charge is 1,500 yen per night. If they are full we will direct you to a nearby partner car park.
Other (6)
What time is check-in?
15:00.
How do I get there?
About 3 minutes' walk from the Torichosuji tram stop, or about 10 minutes by car or taxi from JR Kumamoto Station.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What is the address?
4-2 Joto-machi, Chuo Ward, Kumamoto City, Kumamoto Prefecture
Is there parking?
Parking is available. Please contact the property for details.