Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 3, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Activities (1)
Are there winter ski activities?
Skiing and snowboarding are available at the nearby Nekoma Ski Resort. The location is convenient as a base for year-round activities including trekking, canoeing, and skiing. For details, please check the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. An early check-in benefit at 14:00 may be available for Ponta Pass members (please confirm).
Pets (1)
Can I stay with my pet?
Pet-friendly plans are available. For specific conditions (type, size, etc.), please contact the official website or front desk directly.
Membership / Benefits (1)
Can I use Accor Hotels member benefits?
Mercure is part of the Accor group. If you hold an ALL (Accor Live Limitless) member card, you may be eligible for member benefits such as points. For details, please contact the Accor group official website or the hotel.
Nearby sightseeing (2)
How far is it to Lake Goshiki-numa?
Lake Goshiki-numa (Bishamon Pond) is about an 8-minute walk away. Located in a national park surrounded by natural beauty, it's ideal as a base for hiking and trekking. The Morohashi Museum of Modern Art is nearby (about 15-minute walk).
What tourist attractions are near the facility?
Lake Goshiki-numa (8-minute walk), Morohashi Museum of Modern Art (about 15-minute walk), Lake Hibara, Bandai-san Gold Line, Aizuwakamatsu (about 40 minutes by car), and Kitakata (about 60 minutes by car) are in the area. Plans that include discount coupons for Tohoku Safari Park entry are also available.
Rooms (1)
What are the room sizes and views?
All rooms are 36 m² or larger and generously designed, with views of either the mountains (Bandai-san side) or the garden. Room types include Japanese-style rooms with 10-tatami mat and veranda, Western-style rooms, and Japanese-Western combination rooms with a 6-tatami mat raised alcove. All rooms have Wi-Fi.
Hot springs / Baths (1)
What is the hot spring like?
The facility has an on-site hot spring source called "Goshoku Onsen." You can bathe in a rustic open-air bath built with dynamic use of rocks and wood, and a large bath with sauna and cold bath, while enjoying the four seasons and natural surroundings. You can experience seasonal charm with spring greenery, autumn foliage, and winter snow views.
Meals (1)
What are the meal options?
Dinner buffet (17:30–21:00) and breakfast buffet (7:00–9:30) are provided. The menu features local Fukushima and Aizu dishes such as odzyu, tenpura manju, and Kitakata ramen, along with Japanese and Western cuisine using local ingredients. Dinner includes unlimited drinks (for all-inclusive guests).
Meals / Plans (1)
What is the all-inclusive plan?
A plan that includes dinner, breakfast, drinks and snacks at the buffet restaurant and lounge, hot spring access, and activities in the room rate. You can enjoy your stay without worrying about additional charges from check-in to check-out. Some drinks and activities are charged separately. Lunch is not provided.
On-site facilities (1)
What services are available at the lounge?
All guest rooms include lounge access. At Evening Social (15:00–18:00), you can enjoy sparkling wine and red and white wines. At Onsen Lounge (15:00–23:00 / 6:00–10:00), vinegar drinks, tea, and sweet sake are available. At Night Cap (21:00–23:00), spirits such as whisky and shochu are served.
Parking (1)
Is there a parking lot?
Free parking for 194 vehicles is available (including 8 large buses and 3 EV charging spaces). Parking is on a first-come, first-served basis.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
1093-309 Kengamine, Hibara, Kitashiobara Village, Yama District, Fukushima Prefecture
How do I get there?
From JR Banetsu West Line Inawashiro Station: approximately 20 minutes by taxi or approximately 25 minutes by shuttle bus to Bandai Kogen (get off in front of the hotel) / From Banetsu Expressway Inawashiro Bandai Kogen IC: approximately 20 minutes by car
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.