Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the property.
Access (2)
How long does it take from Haneda Airport and Narita Airport?
Using the metropolitan expressway, allow roughly 30-40 minutes from Haneda Airport and about 60-90 minutes from Narita Airport. Airport limousine buses and trains are also available.
How do I get there from the nearest station?
It is about 0 minutes' walk from the Central Gate of Otemachi Station on the Tokyo Metro Tozai Line. From the Marunouchi North Exit of JR Tokyo Station it is about 5 minutes' walk.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 12:00. Times may differ depending on the plan, so please check your booking details.
Traveling with children (1)
Can I stay with children?
Services for families with children include children's slippers and yukata provided in the room, baby food, children's tableware at meals, and nappies for sale.
Rooms (1)
How many rooms are there and what types?
There are 84 rooms, all suites. Large windows offer panoramic views of Tokyo across the Otemachi skyline.
Facilities (3)
Do I need a reservation for the spa?
Treatments at Aman Spa require advance booking. We recommend reserving through the hotel's official website or by phone before your stay.
Is there a pool?
There is a 30-metre indoor pool. It is located on the Aman Spa floors (33rd-34th) and is available to hotel guests.
Is there a communal bath (hot bath facility)?
Yes, there is a bathing facility (communal bath) within Aman Spa. Enjoy a comprehensive wellness experience alongside treatments that use naturally derived ingredients.
Shuttle service (1)
Is there a paid transfer service?
A paid transfer service is available. Please contact the hotel directly for details.
Meals (1)
How many restaurants are there?
There are several dining outlets on site. In addition to The Cafe by Aman, there is a bar lounge, a cigar lounge, and a sushi restaurant with 8 counter seats.
Parking (1)
Is there parking? How much does it cost?
Paid valet parking is available at 5,000 yen per night. There are 80 spaces in total. All vehicles are handled by valet parking.
Other (6)
What time is check-out?
12:00.
What is the address?
Otemachi Tower, 1-5-6 Otemachi, Chiyoda-ku, Tokyo
What time is check-in?
15:00.
How do I get there?
About 0 minutes' walk from the Central Gate of Otemachi Station on the Tokyo Metro Tozai Line; about 5 minutes' walk from the Marunouchi North Exit of JR Tokyo Station.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.