Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (2)
Do you offer complimentary shuttle buses?
Yes, Hanamaki Onsen provides complimentary shuttle buses. For details about routes and schedules, please check the 'Access & Complimentary Shuttle Bus' page on our official website or contact the Reservation Centre.
Do you offer accommodation packages bundled with Shinkansen or flight tickets?
Yes, we offer accommodation packages that include flights, Shinkansen, or rental cars. These packages are arranged by Time Design Inc. (TEL: 0570-039866, Monday to Friday 10:00-17:00, closed weekends and holidays).
Cancellation (1)
Where should I contact to cancel or modify my reservation?
For changes or cancellations to standard accommodation bookings, please contact Hanamaki Onsen Reservation Centre (TEL: 0198-37-2111). For cancellations or changes to packages that include flights, Shinkansen, or rental cars, please contact Time Design Inc. (TEL: 0570-039866, Monday to Friday 10:00-17:00).
Other (1)
Can I view facility brochures in advance?
Yes, you can download various materials from our official website in PDF format, including the comprehensive brochure, Kaishoen brochure, conference guide, and Rose Garden brochure.
Business travel / Solo travel (1)
Do you have plans for solo travellers or business guests?
We offer a wide range of room types suitable for solo travellers and business guests, including at Hotel Senakugaku. We have a 1-night breakfast-included plan (from ¥10,900) and room-only plans (from ¥9,900).
Reservations (1)
What are the phone booking hours for reservations?
Hanamaki Onsen General Reservation Centre (TEL: 0198-37-2111) accepts reservations and inquiries daily from 9:00 to 18:00.
Basic information (1)
How do I get there?
Hanamaki Airport is the nearest airport. If using the Tohoku Shinkansen, packages with shinkansen access are available. Free shuttle buses are provided (see the Access and Free Shuttle Bus page for details).
Traveling with children (1)
Do you have plans for families with children?
Our Summer Family Plan offers half price for primary school children and complimentary bed-sharing, plus special gifts (original puffy stickers and light-up bottles). Available at Hotel Kouyoukan, Hotel Hanamaki, and Hotel Senakugaku from ¥14,500 per person (including tax).
施設・園内 (1)
What kind of facility is the Rose Garden?
The Rose Garden covers approximately 5,000 tsubo and features over 450 varieties and 6,000 rose plants. It includes a sundial flower bed designed by Kenji Miyazawa. The garden hosts events each year including a Rose Festival and Night Rose Garden. Advance tickets can be purchased online and at convenience stores nationwide.
Facilities / Equipment (1)
Can the facilities be used for weddings?
Yes, we offer a variety of venues including an independent chapel with natural views, a formal shrine, and ceremonies in the Rose Garden. You can view the fair and plan listings on the wedding page of our official website.
Facility overview (1)
How many accommodation facilities are in Hanamaki Onsen?
The Hanamaki Onsen hotel chain has 4 facilities: Hotel Kouyouukan, Hotel Hanamaki, Hotel Senshuukaku, and Kashouuen. Each offers different appeal and characteristics, and you can choose according to your travel style.
Hot springs (3)
Can I use a private bath?
Yes, we offer plans that include a private hot spring bath. These plans come with an all-you-can-eat crab buffet and cost from ¥15,000 per person (including tax). Please check the plan listing page for details.
Can I use the day-trip hot spring?
Yes, day-trip hot spring use is available. Please check the 'Day-trip Hot Spring' page on our official website or contact the Reservation Centre (TEL: 0198-37-2111) for details.
What are the therapeutic benefits of the hot spring?
The hot spring at Kaishoen has a smooth, silky feel and is said to be beneficial for neuralgia, muscle pain, and beautiful skin. At Hotel Kouyoukan and Hotel Hanamaki, you can also enjoy rock open-air baths and rock bed open-air baths.
Meals (1)
What kind of meals are provided?
We offer seasonal cuisine made with fresh seafood and produce from Iwate's countryside. Options include all-you-can-eat buffet plans featuring crab, beef steak, tempura, platinum pork ceramic plate-grilled, and rice cooked in a clay pot, as well as Japanese set meal plans and dining at our top-floor Japanese restaurant 'Hayama'.