Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi free?
Free Wi-Fi and a wired LAN connection are available in every room.
Access (2)
How do I get there from Komatsu Airport?
About 45-60 minutes by limousine bus from Komatsu Airport to Kanazawa Station, then a local bus or a walk to the hotel. By car it is about 15 minutes from Kanazawa-Nishi IC or Kanazawa-Higashi IC on the Hokuriku Expressway.
How far is it to Omicho Market?
Omicho Market is opposite the hotel, less than 1 minute's walk, so it is very convenient for fresh seafood and the food culture of Kanazawa.
Services (1)
Can I exchange foreign currency?
We exchange US dollars and euros. Please ask at the front desk for details.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may vary by plan, so please check the details of the plan you have booked.
Traveling with children (1)
Can I stay with children?
Children sharing a bed stay free (this may depend on the plan). The IHG Holiday Inn brand also has plans where children eat free. Please check when booking.
Rooms (2)
What room types are there?
There is a wide range: superior single, deluxe single, deluxe double, deluxe twin, universal room, Japanese suite and suite twin.
Are there smoking and non-smoking rooms?
We have both non-smoking and smoking rooms. Please tell us your preference when booking.
Sightseeing (1)
How do I get to Kenrokuen and Kanazawa Castle?
Kenrokuen and Kanazawa Castle Park can be reached by bus or on foot. City buses are convenient for the main sights, and the Higashi Chaya district and the Nagamachi samurai district are also close.
Meals (1)
What is breakfast like?
Breakfast is a Japanese and Western buffet in the all-day dining restaurant KENROKU on the 16th floor (6:30-10:30). The menu is built on Kanazawa ingredients, and you eat looking out over the city.
Parking (1)
Is there parking, and how much?
You can use the affiliated car park in a separate building (Emuza Sky Parking), connected by a walkway on the third floor. It is about 1,000 yen per night (subject to season and plan). Please show your parking ticket at the front desk.
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
15-1 Musashimachi, Kanazawa City, Ishikawa Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 10 minutes' walk from the Kenrokuen exit (east exit) of JR Kanazawa Station. By bus, about 1 minute's walk from the Musashigatsuji Omicho Market stop.