Why we are building TripCorpus
本文以英文刊登。
Every ryokan operator I've spoken with has shared the same exhaustion:
“We get the same question 20 times a day.” “An English inquiry comes in, we run it through DeepL, write back, run it through DeepL again. Daily.” “Every time someone asks for the Wi-Fi password we replace the lobby sign.”
The pure volume of human-handled information transfer is too high. This is not “polite hospitality” — it's operational waste accumulating.
What TripCorpus solves
TripCorpus lets ryokans and hotels hand the questions that have a fixed answer — check-in time, parking, Wi-Fi — to AI.
Concretely:
- Drop in your URL — our AI reads your site and drafts a structured FAQ
- Public FAQ pages in Japanese and English (more languages coming) go live immediately
- Guest questions on web chat get instant answers
- For facility questions the FAQ doesn't cover, the AI doesn't guess — it points guests to your contact details (or your official website)
The most important design choice: no guessing about your facility
The biggest failure mode for AI chatbots is confidently wrong answers. A guest asking about check-in time, getting a fabricated “3 PM”, and arriving at noon to find the lobby empty.
The AI chat on your facility page is instructed to answer facility-specific questions — prices, amenities, check-in times — from the FAQs you publish. When the FAQ doesn't cover it, the AI doesn't guess; it gives the guest your phone number or contact page if you have registered one, or your official website otherwise.
For things outside your facility that your FAQ doesn't cover, like nearby shops, sights, or access, the AI searches the web and says so (“According to a web search…”).
The FAQs are drafted by AI from your official website. Owners can edit them from the dashboard, and FAQ candidates imported from a URL are published only after the owner reviews them.
This may feel restrictive, but hospitality guests value accuracy above all. A wrong check-in time ruins a day.
Next
With the Site plan, you can edit your property page's FAQs in the dashboard and add the AI chat to your own website.
Get in touch if interested.