常见问题一览
该设施的 FAQ 以英文发布。AI 聊天会用您提问的语言回答。
英文回答是根据设施的日文信息机器翻译而成。重要事项请直接向设施确认。
也可以从常见问题一览中查找答案。
以下回答由 AI 参考设施官方网站撰写，尚未经设施经营者确认。此为 2026年7月21日 时的信息。费用与时间可能已有变动，重要行程请向设施确认。
Wi-Fi (1)
Can I use Wi-Fi?
Free Wi-Fi is available in guest rooms. Each room is equipped with air conditioning and free Wi-Fi as standard.
交通方式 (1)
Is there a shuttle bus from Sannomiya Station to the hotel?
A complimentary shuttle bus operates daily from JR, subway, and Hankyu Sannomiya stations to the hotel (approximately 20 minutes). On Saturdays, Sundays, and holidays, service also runs from Shinkansen and subway Shin-Kobe Station.
其他 (2)
Is there a rental car service?
A Mercedes-Benz official rental car service is available, with the hotel as a pick-up and drop-off location. This is an exclusive service for hotel guests. Please feel free to use it for sightseeing in the area.
Can minors stay without adults?
Minors are welcome to stay. However, if all guests are minors, a "consent form" from a parent or guardian must be submitted at check-in or sent to the hotel by mail or fax beforehand.
入住 (2)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 11:00. Times may vary depending on your plan, so please confirm the details of your booking.
Can I use smart check-in?
We offer a smart check-in service. By completing procedures in advance, you can complete check-in smoothly. Please check the official website for details.
客房 (1)
Do all rooms have balconies? What kind of views can you enjoy?
All rooms have private balconies. With our location surrounded by the sea on three sides, you can enjoy views distinctive to Kobe from any room—the Kobe harbor seascape, the Rokko mountain range, and the city's nighttime illuminations.
设施 (2)
Is there a spa or pool facility?
We have a spa facility with a rock salt sauna and an indoor pool. A welcome service is provided for hotel guests.
Is there a convenience store in the building?
FamilyMart operates in the building from 7:00 to 23:00 (open every day). You can purchase drinks, light snacks, and daily essentials, and there is also an ATM available.
行李 (1)
Can I store luggage before check-in or after check-out?
Guests and restaurant patrons can use the self-service lockers on the 3rd floor. You can also have luggage sent to the hotel in advance—please address it to the hotel with the guest name and dates of stay clearly marked.
纪念日 (1)
Can you arrange special touches for anniversaries or other occasions?
We help add special touches to important days such as birthdays, wedding anniversaries, and proposals. For details, please check and consult the "Anniversaries & Special Days" page on our official website.
餐食 (1)
What does breakfast include?
We offer a breakfast buffet with approximately 80 Japanese, Western, and Chinese dishes. The menu features items made with Kobe ingredients and offers a wide variety.
停车场 (1)
Is there a parking lot? How much does it cost?
Parking is available at a nearby lot. For details on rates, capacity, and usage methods, please contact the hotel directly or check the official website.
其他 (6)
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 20 minutes by complimentary shuttle bus from JR/Subway Sannomiya Station / About 15 minutes walk from JR Motomachi Station / About 10 minutes walk from Subway Kaigan Line Minato Motomachi Station
What is the address?
5-6 Hatoba-cho, Chuo Ward, Kobe, Hyogo Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there parking available?
Parking is available. For details, please contact the facility.