자주 묻는 질문 목록

이 시설의 FAQ는 영어로 게재되어 있습니다. AI 채팅은 질문하신 언어로 답변합니다.

영어 답변은 시설의 일본어 정보를 기계 번역한 것입니다. 중요한 사항은 시설에 직접 확인해 주십시오.

자주 묻는 질문 목록에서도 답을 찾을 수 있습니다.

아래 답변은 시설의 공식 사이트를 참고해 AI가 작성한 것입니다. 시설 운영자의 확인은 받지 않았습니다. 2026년 8월 6일 기준 정보입니다. 요금과 시간이 바뀌었을 수 있으므로 중요한 일정은 시설에 확인해 주십시오.

오시는 길 (1)

Do I need studless tyres in winter?

Yes. The site is at 1,100 m, and snow and icy roads are expected from around November to April. Please be sure to fit winter tyres or carry chains.

액티비티 (1)

Can I fish?

For safety and site management reasons, fishing on the site is not permitted. The Kuma River, about 10 minutes away by car, offers mountain stream fishing. Fishing permits are sold at convenience stores and elsewhere.

취소 (1)

What should I know about cancellations?

Cancelling early check-in on the day incurs 100 per cent of the service charge, and no refund is made if traffic or other circumstances mean you arrive at the normal time. Please see the user guide on the official website for other cancellation terms.

체크인·체크아웃 (2)

Can I check in early?

There is a paid early check-in service. It is not available on some dates depending on bookings, so please check the season calendar on the official website before applying. It may be unavailable on days when many guests stayed the previous night.

What are the check-in and check-out times?

For buildings (cottages and cabins), check-in is 14:00 and check-out is 10:30. For tent sites, check-in is 13:00 and check-out is 11:30. You may stay on the site before check-in and after check-out (entry from 9:00).

예약 (1)

Do I need to book? Can I stay on the day?

Booking is required, online or by phone. If there is space, same-day bookings can be made by phone. Online booking requires free user registration.

객실 (1)

What types of accommodation are there?

There is a wide range, including cottages, cabins and treehouses. Cottages with a wood stove and treehouses up in the trees (such as the mushroom type) are popular. There are also extensive tent sites for car camping.

관광 (1)

Can I visit Karuizawa or Kusatsu Onsen?

The area is dotted with scenic destinations such as Karuizawa and Kusatsu, so the site makes a convenient base, with an enjoyable drive on the way.

설비 (2)

Are there showers?

Showers are available 24 hours a day with no booking (except during cleaning, around 9:00-10:00 each morning; 200 yen for 7 minutes). They are unavailable in winter (around November to late April) to prevent freezing.

What if I don't know how to use the wood stove?

We provide instructional videos so that beginners can use a wood stove with confidence. If you have trouble lighting or operating it, our Kamchatka team will come to your accommodation to help.

주차장 (1)

Is there parking?

There is free parking. If you arrive before check-in, please call at the management building front desk and we will direct you to the car park.

기타 (6)

What time is check-in?

14:00.

How do I get there?

The usual route is from Usui-Karuizawa IC on the Joshin-etsu Expressway via Karuizawa Town. A direct highway bus to Kita-Karuizawa also runs from Shibuya Station (services vary by season).

Is there parking?

Parking is available. Please contact the property for details.

What is the address?

1990-579 Kita-Karuizawa, Naganohara Town, Agatsuma District, Gunma Prefecture

Is Wi-Fi available?

Not available.

What time is check-out?

10:30.