Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Dedicated routers are installed in the workation spaces (2nd floor VIP room and 4th floor conference room), so you can work with confidence.
Access (1)
How do I get there by train?
Take the Tohoku Shinkansen to Koriyama Station, then transfer to the Tohoku Main Line heading south and get off at Nihonmatsu Station. From there, take a local bus to Dake Onsen bus stop (about 20 minutes). Free shuttle service from Nihonmatsu Station is also available.
Cancellation (1)
When does the cancellation fee apply?
Cancellation policy: 3 days prior to arrival: 20% of accommodation charge; 2 days prior: 30%; 1 day prior: 50%; day of arrival: 100%; no-show/no-contact cancellation: 100%.
Check-in (1)
What are the check-in and check-out times?
Check-in is at 15:00 (latest 20:00) and check-out is at 10:00. As a benefit of booking through our official website, you can choose to extend your room until 11:00 the next morning (settlement must be completed by 10:00).
Accessibility (1)
What level of accessibility is available?
Wheelchair-accessible rooms (2 Western-style, 5 Japanese-Western hybrid), wheelchair-accessible restrooms on 1st, 3rd, and 4th floors, 4 complimentary rental wheelchairs, and handrails in the large public bath. The building has some level changes but these are accommodated with ramps. Meals can be taken while in a wheelchair (prior notice required at booking).
Pets (1)
Can I stay with my pet?
We have a pet house on-site so you can travel with your pet. We accommodate small animals through large dogs, and have a pet bathroom facility (free for guests). We also provide pet shampoo and dryers.
Smoking (1)
Are all rooms non-smoking? Is there a smoking area?
From October 1, 2014, all guest rooms and dining areas are completely non-smoking. Smoking corners are set up on each floor, and there is also an IQOS-only corner on the 3rd floor.
Basic information (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
How do I get there?
From Nihonmatsu IC on the Tohoku Expressway, about 15 minutes via Route 459. By train: take the Tohoku Shinkansen to Koriyama Station, transfer to the Tohoku Main Line, get off at Nihonmatsu Station, then take a local bus to Dake Onsen bus stop (about 20 minutes). About 70 minutes by car from Fukushima Airport. Free shuttle from Nihonmatsu Station available (free, reservation required). Free parking for 100 cars.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What is the check-out time?
10:00.
What is the check-in time?
15:00.
What is the address?
〒964-0074 Dake Onsen 1-85, Nihonmatsu, Fukushima Prefecture
Traveling with children (1)
Can I stay with children?
We offer a baby, parent and guardian support plan with generous family-friendly benefits including free private bath access. Wheelchair-accessible rooms are available (prior notice required), and meals can accommodate wheelchairs and strollers (please mention this at booking).
Payment (1)
Which credit cards and payment methods do you accept?
VISA, JCB, American Express, Diner's Club, UC, JTB, debit cards, and PayPay cards are accepted. For card payments, you will need to present your card at check-in.
Hot springs (2)
What is the hot spring water quality like?
The source water flows directly from beneath the active volcano Adatara Mountain and is an acidic spring at 100% source water. It is known as a gentle "beauty bath" that is kind to skin, and is a historic hot spring that was known in Kyoto since the Heian period.
Do you have a private bath? How much does it cost?
We offer private baths. The regular rate is ¥3,000 (tax included) per group for 50 minutes. Guests who book through our official website receive a ¥1,000 discount, making it ¥2,000.
Shuttle service (1)
Is there a shuttle service?
We provide shuttles within Fukushima Prefecture (15 or more people). For Nihonmatsu Station, we can accommodate smaller groups. Pickup is at 15:15 and dropoff is at 10:00, both free. Reservations are required by 5:00 PM the day before, so please call or contact the front desk.
Meals (1)
Can I choose the main course for dinner? Can you accommodate allergies?
For dinner's main course, you can choose from Fukushima beef, seasonal Joban-region fish, mixed, or vegetarian kaiseki. For food allergies, we can remove the relevant items from the meal, but we cannot provide strict allergen-free meal preparation.
Parking (1)
Is there parking? Is there a charge?
Free parking for 100 vehicles is available with no advance reservation required. Microbuses and trucks can also be parked. For large vehicles, please contact us in advance.