Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 23, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Cancellation (1)
What is the cancellation policy?
The cancellation policy varies depending on the booking plan and booking method. For details, please check the terms at the time of booking or contact the ryokan (TEL: 0984-37-2799).
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 16:00 onwards (last check-in at 24:00), and check-out is at 10:00.
Pets (1)
Can I bring a pet?
Please contact the ryokan directly (TEL: 0984-37-2799) regarding pets. We recommend confirming in advance as this is not specified on the official website.
受賞歴 (1)
Did you win a Jalan Award?
Yes, we won third place in the Jalan Award 2024 'Best Inn to Stay' prefecture category (1–50 rooms overall).
History / Culture (1)
I heard this hot spring is associated with haiku poet Taneda Santoka?
Yes, Kyomachi Onsen is a historic hot spring town that Taneda Santoka, a haiku poet, also visited in the early Showa period. You can enjoy the long-established hot spring culture in this area at the far west end of Ebino City.
Hot springs (2)
What are the characteristics of the hot spring?
Kyomachi Hot Spring contains one of the 'three most beautiful spring waters' and is known as a 'beauty water' that is gentle on the skin with cleansing and heat-retaining effects. Each guest room has a dedicated hot spring open-air bath where you can enjoy it in a private setting.
How many private baths are there?
There are 6 locations in total including private open-air baths in guest rooms and a shared private bath. Please enjoy the hot spring in a private space.
Sightseeing (1)
How do I access tourist sites like Ebino Plateau?
Ebino Plateau is accessible from the ryokan. The location is ideal as a base for exploring the tourist area with its rich natural beauty in the Kirishima mountain range.
Meals (1)
What kind of meals are provided?
Kaiseki cuisine with live fish is popular. We serve fresh fish taken directly from fish tanks and are particular about using local ingredients such as Ebino rice. Luxury plans using ingredients like Japanese spiny lobster are also available.
Parking (1)
Is there parking?
Yes, parking is available. For details, please contact the inn at 0984-37-2799.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.
What time is check-in?
16:00.
How do I get there?
About 4 minutes on foot from Kyomachi Onsen Station on the JR Hisatsu Line, or about 5 minutes by car from Ebino IC.
What is the address?
212-1 Mukaie, Ebino City, Miyazaki Prefecture
Is there parking available?
Yes, it is available. Please contact the facility for details.