Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
How do I get there from JR Tamatsukuri-Onsen Station?
About 5 minutes by free shuttle bus from the main exit of JR Tamatsukuri-Onsen Station. On Saturdays, Sundays and Mondays there is also a morning service (please check the times). By taxi it is also about 5 minutes.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 20:00) and check-out is 10:00. Times may differ by plan.
Pets (1)
Can I stay with a pet?
Pet-friendly rooms where you can stay with a dog opened on 21 March 2021. There is also a dog run at the hotel. Please contact the hotel for details.
Hot springs / Large public baths (1)
Tell me about the hot spring and bathing hall.
There is a natural hot spring bathing hall and an open-air bath. Hotel guests can also take the free shuttle bus to Chorakuen in the Tamatsukuri hot spring town, which has a 120-tsubo mixed-bathing garden open-air bath.
Views / Location (1)
What is the view of Lake Shinji like?
We are the only hotel in Tamatsukuri Onsen on the shore of Lake Shinji. The lake-side rooms and the open-air bath have a magnificent lake view. Lake Shinji is about 0.1 km away on foot.
Non-smoking / Smoking (1)
Are there non-smoking rooms?
There are non-smoking rooms. Please tell us whether you want a smoking or non-smoking room when booking.
Sightseeing (1)
How do I get to Izumo Taisha?
About 30-40 minutes by car. If you ask the hotel staff they can advise on transport in the area.
Sightseeing / Shuttle service (1)
How do I get to the Tamatsukuri hot spring town?
The hotel runs a free shuttle bus to a fixed timetable between JR Tamatsukuri-Onsen Station, Chorakuen and the Tamatsukuri Kokusai Hotel. Please use it to explore the hot spring town.
Equipment (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
Meals (1)
Tell me about the food.
The new restaurant serves a breakfast buffet, a lunch buffet and dinner, where you can enjoy the seasonal flavours of the San-in region.
Parking (1)
Is there parking, and is there a charge?
There is free outdoor parking for 100 cars. No booking is needed.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes by free shuttle bus from JR Tamatsukuri-Onsen Station. About 5-10 minutes by car from Matsue-Tamatsukuri IC on the San-in Expressway. About 30 minutes by taxi from Izumo Airport.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
148-2 Yumachi, Tamayu Town, Matsue City, Shimane Prefecture