Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get to the hotel from Ibusuki Station?
About 5 minutes by car from Ibusuki Station on the JR Ibusuki Makurazaki Line. From Kagoshima Airport it takes about 120 minutes by limousine bus.
Cancellation (1)
What are the cancellation charges?
Cancellation charges are 20 per cent the day before, 80 per cent on the day, and 100 per cent for a no-show without notice. Separate terms apply to group bookings of 15 or more.
Other services (1)
Can you hold my luggage before check-in?
We will hold your luggage before check-in. Please just ask at the front desk.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is normally from 14:00 and check-out is by 11:00. Between 1 and 31 August, check-in begins at 15:00.
Pets (2)
Can I stay with a pet?
Please contact the hotel directly about staying with a pet.
Is it possible to stay with a pet?
As the facility is used by a wide range of guests, please check with the hotel directly about bringing a pet.
Traveling with children (1)
Are there facilities children will enjoy?
As well as sports facilities such as a football pitch and tennis courts, there is a jungle pool (seasonal) and performances to watch. It is a resort three generations can enjoy together.
Rooms / Views (1)
Every room has an ocean view. What is it like?
The rooms follow the gentle curve of the building and all have an ocean view over Kinko Bay, taking in the magnificent scenery of the southern sea and countryside.
Facilities (1)
Is there an art museum too?
There is an art museum adjoining the grounds where you can see works of art. The resort combines hot springs, art and sport.
Hot springs (1)
Can I try the famous sand bath at the hotel?
There is a natural sand steam bath on the hotel grounds, so you can try this Ibusuki speciality.
Non-smoking / Smoking (1)
Are there non-smoking rooms?
There are non-smoking rooms. Numbers are limited, so please let us know early if you want one. If they are fully booked, we will prepare a smoking room that has been deodorised.
Parking (1)
Is there parking?
There is a car park. Please contact the hotel about capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes by car from Ibusuki Station on the JR Ibusuki Makurazaki Line. About 120 minutes by limousine bus from Kagoshima Airport. About 50 minutes from JR Kagoshima-Chuo Station on the limited express Ibusuki no Tamatebako.
What time is check-in?
14:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
3805-1 Junicho, Ibusuki City, Kagoshima Prefecture