Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 14, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel and in all guest rooms.
Access (1)
How do I get here from Kintetsu Nara Station?
The hotel is conveniently located about a 2-minute walk from Exit 6 of Kintetsu Nara Station. It is also about a 12-minute walk from the east exit of JR Nara Station.
Other (1)
I heard robots do the check-in. Is that true?
Yes, Henna Hotel is known as the world's first robot hotel, with robots handling the front desk. We hope you enjoy this unique experience.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Late check-out is available for an additional fee.
Smoking (1)
Can I smoke?
The entire facility is non-smoking. Please use the designated smoking area.
Traveling with children (1)
Can I stay with children?
Children aged 5 and under can share a bed with parents at no extra charge. The hotel also has a coin laundry and vending machines.
Rooms (2)
How many rooms are there and what facilities do they have?
We have 104 rooms total. All rooms are equipped with a refrigerator, electric kettle, air conditioning, heated toilet seat, hair dryer, and more.
What amenities are provided?
Bath towel, face towel, robe, hair dryer, toothbrush set, shampoo, conditioner, body soap, hairbrush, washbasin, slippers, razor (straight razor), and more.
Facilities / Services (1)
Is there a coin laundry?
A coin laundry is available in the hotel.
Meals (1)
Is breakfast available?
Breakfast is available for an additional fee. For details, please check the plan page on our official website.
Parking (1)
Is there parking?
The hotel does not have its own parking lot. Please use a nearby parking facility.
Other (6)
Is there a parking lot?
No parking is available.
What time is checkout?
11:00.
What time is check-in?
15:00.
How do I get there?
About 2 minutes' walk from Exit 6 of Kintetsu Nara Station. About 12 minutes' walk from the east exit of JR Nara Station.
What is the address?
46-1 Takamachi, Nara City, Nara Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.