Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 7, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Equipment (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the hotel.
Activities (1)
Do you have a stargazing plan?
We offer a "stargazing plan" where you can enjoy the night sky from the nature of Tateyama. This is recommended for families and couples. Hotel staff also provide free events including ptarmigan watching and guided tours of Tateyama through the seasons.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00–19:00, check-out is 10:00. Times may vary depending on your plan.
Pets (1)
Can I stay with my pet?
We have plans that allow you to stay with your pet. Prior notification is required for use. Depending on room availability, you may not be able to use this service, so please contact us in advance.
Traveling with children (1)
Are there facilities for children?
We have a large indoor obstacle course called "Kids Land", which is very popular with families with children. You can enjoy active play indoors even on rainy days.
Hot springs / Baths (1)
What are the hot spring and bath facilities like?
You can enjoy natural hot spring water with a pH of 9.8 and silky texture in our spacious large public bath and open-air bath. We also have 2 private baths available for more intimate bathing.
Sightseeing / Access (1)
How do I access the Tateyama Kurobe Alpine Route?
It is about 7 minutes by car to Tateyama Station, making it an ideal location for accessing the Alpine Route. It also provides easy access to the UNESCO World Heritage Site Gokayama (gassho-style farmhouse villages) and serves as a perfect base for Toyama sightseeing.
Shuttle service (1)
Is there a shuttle from Tateyama Station?
Free shuttle service is available from Tateyama Station on the Toyama Chihō Railway (reservation required). You can request it via the "Questions from the accommodation" field when making a reservation, or call the hotel after arriving at Tateyama Station and we will pick you up in about 5 minutes.
Meals (1)
What kind of meals do you serve?
We serve creative Japanese cuisine and Japanese set meals using local ingredients from the Sea of Toyama and the bounty of Tateyama. The chef's signature creative Japanese dishes focus on the taste and freshness of ingredients, with careful attention to plating and tableware. For breakfast, we prepare a Japanese breakfast featuring freshly harvested ingredients and freshly prepared dishes.
On-site facilities (1)
What other facilities do you have?
Café, lounge, gift shop (7:00–21:00), karaoke rooms (3 rooms, 17:00–24:00, reservation required), table tennis, coin laundry, and vending machines.
Parking (1)
Is there a parking lot? What is the charge?
We provide free parking. During winter (around December to March), road surfaces may freeze, so please bring winter tyres or tyre chains.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
What time is check-out?
10:00.
How do I get there?
About 7 minutes by car from Tateyama Station on the Toyama Chihō Railway Tateyama Line (free shuttle available; advance booking required). From Tateyama IC on the Hokuriku Expressway via Prefectural Road 6, approximately 25 km (about 40 minutes). From JR Toyama Station, about 60 minutes by Toyama Chihō Railway to Tateyama Station, then shuttle service.
What is the address?
3-6 Hara, Toyama, Toyama Prefecture
What time is check-in?
15:00.