Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I access the hotel?
Access is available from Naha Airport. For details on access methods (travel time, bus, driving routes, etc.), please check our official access page. We also offer flight-inclusive accommodation packages; please contact Timedesign Inc. (0570-039866, weekdays 10:00–17:00).
Activities (1)
What activities are available?
We offer marine activities (such as snorkeling), field sports (tennis, miniature golf), and experience activities including crafts and nature observation. You can check current activity availability on our official website.
Cancellation (1)
Where can I confirm or cancel my reservation?
You can proceed via "Reservation Confirmation/Cancellation" on our official website. For reservations made before March 22, 2025 in our previous booking system, please use the separate dedicated link to proceed.
Other (2)
Do you have a membership program?
We are part of the "One Harmony" membership program. It is free to join with no annual fee, and can be used at Okura Hotels & Resorts, Nikko Hotels International, and Hotel JAL City properties.
Can you host weddings?
We offer a full range of wedding services including chapel ceremonies, banquet venues, catering and cake, and wedding items. For details, please check our wedding page or contact the hotel directly.
Reservations (2)
Do you offer packages that include airfare?
We offer accommodation packages with airfare included. For inquiries, please contact Time Design Inc. (Phone: 0570-039866, Business hours: Weekdays 10:00–17:00). After booking, you will need to enter your desired check-in date and other details on the linked site.
Do you offer accommodation packages with car rental?
We offer accommodation packages with car rental. For reservations and inquiries, please contact Timedesign Inc. (phone: 0570-039866, weekdays 10:00–17:00).
Basic information (1)
How do I access the hotel?
Accessible from Naha Airport. The resort hotel is located in Yomitan Village, Okinawa Prefecture.
Traveling with children (1)
Can we stay with children? Are there family plans?
We offer family-oriented plans. During summer, we also have a plan with dinner and breakfast included for 3 consecutive nights or more where elementary school children stay and dine free and adults stay at half price. For details, please check our list of accommodation plans.
Facilities (2)
Do you have a pool? What facilities does it offer?
We have a garden pool surrounded by tropical plants and an indoor relaxation pool equipped with 3 types of hydro massage and a low-temperature sauna. You can also enjoy programs such as VR exercise and yoga.
Do you have spa and wellness facilities?
We offer an esthetic salon and in-room body care as part of our wellness and spa facilities. For details, please check our wellness and spa page.
Multi-night discounts (1)
Do you offer discounted plans for consecutive nights?
We offer multi-night discount plans such as "Slow Stay with Coral Reef Sea Views ⟨Breakfast included⟩ 3 nights or more." We also have seasonal plans for 2 nights or more, such as the Patio Flower Festival. For details, please see our list of accommodation plans.
Meals (3)
Where can I have breakfast?
Information about breakfast venues from April 2026 is posted on our news page. For details, please check the official website news (dated January 14, 2026) or contact the hotel.
Do you accommodate food allergies?
We have a food allergy accommodation policy in place. For details, please check the official website news (dated April 24, 2026, titled "Food Allergy Accommodation Policy") or contact the hotel in advance.
How many restaurants do you have and what types are available?
We have 7 restaurants: Brasserie "Verdemar", Japanese and Okinawan cuisine "Sawa", casual buffet "Hanahana", lounge "Ariakara", teppanyaki "Gosamarugan", beach house "Sol", and Chinese cuisine "Kinshasha". Choose from course meals, à la carte, and casual buffet options.