Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 1, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Internet (1)
Is Wi-Fi available?
Wi-Fi is available in all rooms (free of charge).
Cancellation (1)
What is your cancellation policy?
The basic cancellation policy may vary by plan. Please check the plan details when making your reservation. For groups of 10 or more, please contact the hotel directly.
Check-in / check-out (1)
What are the check-in and checkout times?
Check-in is from 15:00 (latest 22:00) and checkout is at 10:00. Times may vary depending on the plan. We can also store your luggage before check-in.
Accessibility (1)
Can wheelchairs be accommodated?
The facility has stairs only and no elevators or escalators, making wheelchair access difficult. Please contact the hotel for details.
Plans / Prices (1)
Do you have room-only plans?
We offer room-only plans on select dates. We also have plans starting from ¥5,500 with arrival until 22:00. Please check the plan list for availability.
Pets (1)
Can I bring a pet when staying?
We apologize, but we do not allow pets inside the facility.
Traveling with children (1)
Is there children's meal service?
We offer children's dinner menus. For elementary school children (70% of adult rate), several dishes from the adult menu are replaced with children's dishes. For young children (50% of adult rate), a full children's menu is provided. We can accommodate food allergies to the best of our ability—please consult when making your reservation.
Rooms (1)
What room types are available?
We offer 5 types: Japanese-style, Western-style (twin or double), and Japanese-Western hybrid rooms (with private hinoki cypress bath). The hybrid rooms feature a fragrant cypress bathtub for private bathing.
Hot springs / Baths (1)
What are the features of the hot spring?
Our private hot spring "Molden no Yu" emerges from the Molden zeolite bedrock in the Hosono district of Ashiro, Iwate Prefecture. It is a rare hot spring found throughout Japan, known for its silky texture like a beauty essence, and is also called "the beauty spring" or "the fountain of youth." In addition to the large public bath (indoor bath, outdoor bath, and sauna), we offer two free private outdoor baths: "Ki no Yu" and "Iwa no Yu."
Shuttle service / Access (1)
Do you offer shuttle service to Appi Kogen Ski Resort?
We offer free shuttle service to Appi Kogen Ski Resort (about 5 minutes by car) by reservation. We also provide shuttle service to JR Appi Kogen Station (advance reservation required by the day before your stay). For inquiries, please call TEL: 0195-73-5301.
Meals (1)
What meals are provided?
Dinner features creative kaiseki cuisine centered on Maesawa beef, an Iwate Prefecture brand. Multiple plans are available including sukiyaki, shabu-shabu, and rare cuts tasting. Breakfast offers seasonal local ingredients. Complimentary tea and rice bowl late-night snacks are also available from 22:00–23:00 (please confirm at the front desk).
Parking (1)
Is there a parking lot?
We have an outdoor parking lot with 22 spaces, available free of charge. We can accommodate one vehicle per room. Due to limited spaces, we may direct you to a nearby pension parking lot in some cases.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What time is check-in?
15:00.
How do I get there?
Shuttle service available from JR Hanawa Line Appi Kogen Station (advance reservation required). About 35 minutes from Matsuo Hachimanai IC on the Tohoku Expressway via National Route 282. About 20 minutes from Ashiro IC.
What is the address?
605-30 Appi Kogen, Ashiro, Hachimanai, Iwate Prefecture
What time is checkout?
10:00.