Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Narita Airport?
The hotel runs a free shuttle bus from Narita Airport Terminal 1, taking about 10 minutes. Please see the official website for the timetable.
Cancellation (1)
What is the cancellation policy?
Cancellation charges differ by the plan booked. Please be sure to check the cancellation policy when booking.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 12:00. Please see the official website or contact the hotel about early check-in and late check-out.
フライト連携 (1)
Can you accommodate early morning or late night flights?
The hotel is near Narita Airport and convenient for early morning and late night flights. Please contact the hotel directly about late check-out and early check-in.
Member benefits (1)
Can I earn Hilton Honors points?
Hilton Honors members can earn points for their stay. Please see the official website for member benefits and how to use points.
Traveling with children (1)
Is it enjoyable for families with children?
There are hands-on accommodation plans for children, such as a summer-holiday beetle-collecting adventure plan. It is ideal for making family memories amid extensive natural surroundings.
Facilities (2)
Are there a pool and spa?
There are spa facilities and a pool. Please check the official website for opening hours and charges.
Are there banquet and conference facilities?
Large banquet facilities and meeting rooms are provided for weddings, banquets and business events of all kinds. Please see the official website for details.
Equipment (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the property.
Meals (1)
What restaurants are there?
There are various restaurants serving Japanese and Western cuisine, plus a bar lounge, catering to a wide range of dining needs. Please see the restaurant pages of the official website for details.
Parking (1)
Is there parking?
There is a car park on the grounds. Please see the official website or contact the hotel for details of charges and capacity.
Other (6)
What is the address?
2-1-2 Matsuzaki, Narita City, Chiba Prefecture
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
12:00.
What time is check-in?
15:00.
How do I get there?
About 10 minutes by shuttle bus from Narita Airport Terminal 1 (free). About 10 minutes by car from JR Narita Station or Keisei Narita Station. About 7 minutes from Tomisato IC on the Higashi-Kanto Expressway.