Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 2, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
Which is the nearest station?
Matsuyamashi Station on the Iyotetsu line is the nearest, about 4 minutes' walk from the hotel. From Matsuyama Airport, take the limousine bus to Matsuyamashi Station and walk about 4 minutes.
Services (1)
Can you store my luggage?
There is a self-service cloakroom where you can store your own luggage, convenient before check-in and after check-out.
Check-in / check-out (2)
Is there self check-in?
We have self check-in facilities that keep contact to a minimum, making check-in quick and easy.
What are the check-in and check-out times?
Check-in is 15:00-24:00 and check-out is 10:00. Times may differ depending on the plan.
Traveling with children (1)
Do children sharing a bed stay free?
Children aged 12 and under sharing a bed stay free, and breakfast is also free for them.
Rooms (1)
Are all rooms non-smoking?
Yes, all 197 rooms are non-smoking. Please use the designated smoking areas if you wish to smoke.
Facilities / Services (1)
What is the Comfort Library Cafe?
It is an open cafe space in the hotel with a free drinks service, offering unlimited coffee and a choice of flavoured teas. You can read or plan your trip there, and it is open to you before check-in and after check-out.
Sightseeing (2)
Is it easy to visit Matsuyama Castle?
Yes, Shiroyama Park, where Matsuyama Castle stands, is about 6 minutes' walk from the hotel, making it a convenient base for sightseeing.
How do I get to Dogo Onsen?
Change to the tram at Matsuyamashi Station, the nearest station, and it is about 20 minutes to Dogo Onsen.
Equipment (1)
Is Wi-Fi free?
Free Wi-Fi is available in all rooms. An SVOD service also lets you stream video in your room.
Meals (1)
Is breakfast provided, and is there a charge?
A free breakfast buffet is served, with a colourful menu including smoothies made from seasonal vegetables and fruit, bakery items and Ehime's famous Pon Juice jelly. Breakfast is also free for children aged 12 and under.
Parking (1)
Is there parking?
There is parking. Please contact the hotel directly for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 4 minutes' walk from Matsuyamashi Station on the Iyotetsu line. About 24 minutes by limousine bus from Matsuyama Airport, alighting at Matsuyamashi Station, then about 4 minutes on foot. About 6 minutes' walk to Shiroyama Park, where Matsuyama Castle stands.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
3-18 Hanazono-cho, Matsuyama City, Ehime Prefecture