Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 11, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (17)
Is there a car park?
Yes, it is available. Please contact the facility for details.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
Approximately 50 minutes from Ise-Nishi IC on the Ise Expressway, or approximately 45 minutes from Tamaki IC.
What is the address?
2619-1 Sakoshiko, Hamajima-cho, Shima City, Mie Prefecture
Is there a spa?
We offer a full-service Arabic-style spa. Our relaxing treatments are popular for easing travel fatigue.
Do I get special offers if I sign up for the newsletter?
When you sign up for our newsletter, we send you special deals, the latest information, and exclusive plans available only to subscribers. Please register through our official website.
Can groups and tour buses use the facility for day visits?
For group visits and tour buses, please contact us in advance to arrange.
What kind of food is available?
Our restaurant offers authentic Mediterranean cuisine using seafood from Ise-Shima. You can experience Mediterranean food culture without leaving Japan.
What is the reservation phone number?
Reservations: 0599-52-1336 (phone service 9:00–18:00). Main hotel number: 0599-52-1226.
What attractions are nearby?
The beautiful rias-style coastline of Ago Bay stretches right in front of the hotel. Easy access to Ise Shrine (approximately 40 minutes via Kashikojima Station) and Shima Spain Village (approximately 15 minutes).
Can we stay with children?
We welcome families with children. Please consult our official website or call us for details about family plans.
Can I use furusato nozei (hometown tax donation)?
You can use the furusato nozei "Shima City Experience Travel Voucher". Please check our official website or furusato nozei sites for details.
What is the concept of the hotel?
It is a resort hotel that recreates a Mediterranean streetscape. In a space where white walls, arches, stone pavements and blue sea blend together, you can experience a European atmosphere while staying in Japan.
How do I get there from the nearest station?
The nearest station is Kintetsu Shima Line Kashikojima Station (8 minutes on foot). By car via the Ise Expressway, it takes about 50 minutes from Ise Nishi IC or about 45 minutes from Tamaki IC.
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Please check your reservation plan for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.