Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 26, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (16)
What is the address?
1-5 Motomachi, Tokushima City, Tokushima Prefecture (in the MEiTEN-GAi building)
How do I get there?
About 1 minute's walk from JR Tokushima Station; about 30 minutes by bus from Tokushima Awaodori Airport.
What time is check-in?
14:00.
What time is check-out?
11:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What are the check-in and check-out times?
For general guests, check-in is 14:00 and check-out is 11:00. Sotetsu Hotels Club members check out at 12:00. Times may differ during the Awa Odori festival and the New Year period, and by plan.
Is there a natural hot spring?
On the top floor (11th) there is the Bizan no Yu natural hot spring, free for hotel guests. It has a sauna, an open-air jacuzzi and a cold plunge bath (men's bath only).
Is there parking?
There is no dedicated car park, but there are affiliated car parks available at a discounted rate of 1,000 yen per car per night (including tax; first come, first served, no booking). Options include the station-front motor pool car parks behind the hotel and Times Frecia Tokushima.
Is Wi-Fi available?
Free Wi-Fi is provided throughout the property. Mobile phone chargers of various types are also provided in every room.
What dining facilities are there?
The building has restaurants of various kinds, including Japanese, Western, Japanese-style izakaya and Chinese. Breakfast is a Japanese and Western buffet (6:30-9:30). A convenience store and a souvenir shop are also on the premises.
Is it a convenient base for sightseeing or business?
It is in the centre of Tokushima City, 1 minute's walk from JR Tokushima Station and about 6 minutes' walk from the Awa Odori Kaikan. The bus terminal is also close, making it very convenient for both sightseeing and business.
How many rooms are there and what types?
There are 239 rooms across the main and annexe buildings. The rooms have a calm atmosphere with wide beds, and both non-smoking and (some) smoking rooms are available.
Is there a coin laundry?
Yes, there is a coin laundry on site (charged), convenient for long stays and business trips.
Is there anything to note if I stay during the Awa Odori festival?
During the Awa Odori period (usually mid-August), check-in and check-out times may change. The car parks may also be busy or full. Please check the official website when booking.
How do I get there from Tokushima Awaodori Airport?
Take the limousine bus bound for Tokushima Station from Tokushima Awaodori Airport; it reaches the station area in about 30 minutes. The hotel is about 1 minute's walk from Tokushima Station.