Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get there from Kaihimmakuhari Station?
About 10 minutes' walk from Kaihimmakuhari Station on the JR Keiyo Line. The hotel is well placed next to Makuhari Messe and the Makuhari Bay area.
How easy is it to reach Tokyo Disney Resort?
About 20 minutes on the JR Keiyo Line rapid service from Kaihimmakuhari Station to Maihama Station, so the hotel makes a convenient base for a Disney visit.
Cancellation (1)
What is the cancellation policy?
Cancellation charges depend on the plan booked. Please be sure to check the cancellation policy in the plan details when booking.
Services (1)
Can you store my luggage?
We store luggage both before check-in and after check-out. Please ask a member of staff.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 12:00. We can also store your luggage before check-in.
Stay conditions (1)
Can minors stay without an adult?
Minors staying without an adult must bring a consent form completed and sealed by a guardian. The form can be downloaded from the official website.
Facilities (2)
The hotel has a striking exterior. What is the design?
The design draws on the high-rise architecture of Manhattan and on Japan's traditional five-storey pagodas, with a crown at the top shaped like a tiara. It has won a number of architecture awards.
What are the bar and lounge hours?
Please check the official website or contact the hotel for the opening hours of the bar and lounge Splendid.
Equipment (1)
Is Wi-Fi or wired LAN available?
Every room has both wireless and wired LAN, with free internet access.
Meals (2)
What restaurants are there?
There is the restaurant and lounge The Terrace (with a breakfast buffet), the Japanese restaurant Origin, the Manhattan dining restaurant Bella Lucia, and the bar and lounge Splendid.
Where is breakfast served?
At the breakfast buffet in the restaurant and lounge The Terrace on the first floor.
Parking (1)
Is there parking, and is there a charge?
Parking is available. For overnight guests it is free from early morning on the day of check-in until 14:00 after check-out.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 10 minutes' walk from Kaihimmakuhari Station on the JR Keiyo Line. About 10 minutes from Wangan-Narashino IC on the Higashi-Kanto Expressway.
What time is check-in?
15:00.
What time is check-out?
12:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-10-1 Hibino, Mihama Ward, Chiba City, Chiba Prefecture